BMO Bank of Montreal
2.4/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 700 Lawrence Ave W, Toronto, ON M6A 3B4, Canada |
| Phone : | 📞 +787 |
| Website : | https://branches.bmo.com/on/toronto/b2377/ |
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| City : | A |
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Genny Margel-Nathanson on Google
★ ★ ★ ★ ★ I should not give them any stars! the systems wont let you not give any starts. I have been waiting about 7 weeks for a call back from the branch manager - doesn't respond to email and his voice mailbox is always full. His manager isn't much better - go somewhere else
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Oren Fishkin on Google
★ ★ ★ ★ ★ Left 4 VM's and they couldnt be bothered with calling back over a 2 day span. Spoke to a manager there as well as front desk.
Lost my business for sure! How can they be trusted with answering the phone when actually theyre needed???
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Winsbert Edwards on Google
★ ★ ★ ★ ★ I'm really grateful for this Bank, as they're doors were closing, The branch manager named Anna allowed me in to complete my deposit transaction, the Bank teller named Jesse was very kind and helped out with my transaction, I truly believe in BMOs slogan, "we're here to help". Thank you BMO at Yorkgate mall.
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Ahmad Ludin on Google
★ ★ ★ ★ ★ For mortgage needs, find another branch or place. Customer experience and engagement is not a goal here.
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nomalum thenomalum on Google
★ ★ ★ ★ ★ I did wire transfer they messed up the transfer and in the end when wire transfer was done. I been charged twice. I paid $25 plus extra $10 which no-one told before and as well been charged another $10 USD from the money I send to person in United States
Not happy with there Services at all!!! Seems like people who works there they don’t know how the banks system works.
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Jan Schreiber on Google
★ ★ ★ ★ ★ Waited 20 minutes just to get change for a $20 bill. There were two tellers. The manager did not get off her butt (and three other people sitting in their offices) to come and help out. Place was filthy, as well.
10 months later...
I went back and they have a special person who cam up in line and was trying to help out people...like a customer service person. I guess someone reads their reviews. Glad to see the improvement and I will go back again to see if it continues.
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Sara Barbosa on Google
★ ★ ★ ★ ★ On October 14, 2021 at 6:00 pm we had an appointment scheduled over the phone, to open a business account, with Farzan Shivji. It was 6:51 pm when i decided to email Farzan to question if i would still get a call that day, to which he replies that he had been trying to call non-stop since 6:00 pm but no reply. The number he provided wasn't familiar to us. Not sure what happened but fine. I thought that he could have at least tried to contact us via email just to confirm the number the same way I, the client, did! Email back and forth with Farzan, until i requested him to help me setup a new appointment and he just never replied back. BMO really needs to improve their costumer service.
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Lemelyn Versoza on Google
★ ★ ★ ★ ★ Hi,We had concerned regarding RRSP loan. Last July 3rd week 2021 we went to BMO branch we opened a RRSP account for first time home buyer. Then they assisted us to open RRSP account. For more than 3 months now the personal loan account is shows active. This week we went here back and forth to talked to the BMO branch manager. Unfortunately he said that our RRSP account are locked in without our consent, reason of RRSP locked are due to investment and collateral involved without our knowledge. To my understanding they were given us false information. We want to take these to ombudsman and executive resolution team as they were redirected in the wrong path and BMO will be subject to penalty and other cost. Besides we got a house and we are have closing next week and our money is locked in without our permission and we might lost our house and BMO should be accountable. I need an resolution immediately!
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