BMO Bank of Montreal
2.7/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 1225 Douglas St, Victoria, BC V8W 2E6, Canada |
| Phone : | 📞 +89 |
| Website : | https://branches.bmo.com/bc/victoria/b0012/ |
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| City : | W |
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Doug Mitchell on Google
★ ★ ★ ★ ★ Have been trying for hours to contact any bmo none ever answered horribly,e customer service after stealing our money for service charges when bmo offers the worst service Doug Mitchell
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Cody Lane on Google
★ ★ ★ ★ ★ Long time customer. Charged me $170 in service fees despite my being an unlimited transaction account and now noone will pick up the phone.
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B. Joel Cran on Google
★ ★ ★ ★ ★ Bmo is a great place to do your banking friendly customer service and a convenient location
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Michael McDougall on Google
★ ★ ★ ★ ★ Great support and service. Inspite of our recent problems that have impacted the global financial world, they do very well and are quite helpful. This main branch is where I would recommend. Positive and friendly.
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Paula Colford on Google
★ ★ ★ ★ ★ Very impressed with your Security Guard, Mat. He is very kind to elderly, disabled and everybody in general. Security wise excellent. Good communication skills, diligent and a good sense of humour.BMO is lucky to have this employee here. A good fit.
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John Evans on Google
★ ★ ★ ★ ★ BMO has and is investing in fossil fuel which has a very limited future. This is a very strange policy for this organization.
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Jessie L on Google
★ ★ ★ ★ ★ I'm really reviewing BMO in general, but this branch in particular because of the experience I've had here.
I use 3 of the major Canadian banks, and BMO has been hands-down the worst of them. I have a mortgage with BMO where NO ONE including the broker and the branch representative who opened the account offered us the option of the ReadiLine -- we only found out about it much later and would have to switch our mortgage entirely (meaning penalties etc.). Through the process of trying to put our home equity to use, we had 3 different appointments made at BMO branches (2 here, 1 in Vancouver) where the agent NO-SHOWED without any prior notice (we showed up at the branch and were told the agent had an emergency -- THREE times with different agents!!!). This is absolutely atrocious customer service and simply unacceptable for a financial institution as major as a national bank.
In addition, BMO seems to not care at all about long-term relationships with clients. I've been banking with Scotia for YEARS and still contact the same advisor when needs come up -- and she responds within 24 hours every time. In contrast, when I tried to reach out to the BMO agent who opened our mortgage account, she had disappeared off the planet (no response to several emails, not reachable by phone). We tried reaching out to the broker as well, and he would DAYS to respond and in the end never directly addressed our questions.
I will absolutely never recommend BMO to anyone, ever.
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Joanna Hart on Google
★ ★ ★ ★ ★ Went to this BMO while visiting Victoria for Christmas. I needed to deposit my rent money from myself and my roommate (we work in the service industry so typically have to deposit cash for a portion) and the bank wasn't open in my small town when I left, so I brought it with me. The teller was so rude and intrusive. He asked me so many questions like I was doing something wrong - it was only $1500. He asked me where I work, how many days it took to make that much, what was the most popular drink I sell. It was like an interrogation. I've never felt so uncomfortable at a bank. It was really violating, especially for such a small amount of money. Pretty grateful that I don't live there and hopefully never have to deal with him again.
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