Astra Fertility Clinic

One of the worst experiences with a clinic . They don't care about patients they don't explain you anything . On the top of it they change appointments to other clinics without your concent these people are just behind their 200 dollars admin fee with 0 customer service in return .

The clinic and staff is outstanding! Always respond to me within 24hrs or sooner (as specified when I started with the clinic) and the staff is very friendly and approachable. Dr Michael is wonderful, thorough, and detailed. I couldn't ask for anything more!

We scheduled an appointment on this clinic about a month ago. We're supposed to meet Dr. Michael yesterday and our appointment was confirmed by their Admin Connie on Monday Sept. 12. Since this was scheduled ahead of time, me and my wife adjusted our schedules for this long awaited appointment only to get a call hours before our appointment that they are cancelling it because the doctor will be attending a 'very important meeting'. I don't know what this very important meeting is that suddenly came up, but clearly, this clinic don't care about their patients and have zero consideration whether you adjusted your schedule for them or not. This is the first time I heard of a doctor cancelled a month long appointment because of a meeting. Connie was not even apologetic or sympathetic of the inconvenience they caused. This is the worst and horrible service I received from a clinic.

Love Dr.Michael, his work is incredible, the nurses are great as well, only downside is all the extra charges they make you pay is too much and can add up that OHIP doesn't cover nor does insurance! The people writing negative posts are such negative nancys, always expecting perfection from everything!

Dr. Jellena Wong is the worst gynaecologist. She’s very careless. She laughs on her patient instead of encouraging them during labour pain. She makes fun of patients with her colleagues. I had very bad experience with her. She put my baby’s health in risk by giving me morphine injection just right before my delivery. Because of her my baby stayed at hospital for 9 days. Please don’t go to Astra fertility clinic and Brampton Civic hospital as well.

I would like to thank the team at Astra once again for their dedication and care during my pregnancy journey. I had my consultation with Dr. Cheng, he was very kind and extremely knowledgeable. I am happy to share that I had success with my first IUI at the clinic. I know this does not always happen, so if this review can give someone else hope, I'm doing the right thing sharing my story. Thank you, again.

If you are looking into Astra Fertility clinic please read... In 2017 my husband and I started going to Astra for fertility treatments. My husband and a previous partner had used them to have our 10 year old daughter so we didn't do a whole lot of clinic hunting. From day one it was a disaster! We went in office to book our first appointment and the staff were rude and flustered. They have a whole upstairs vs. downstairs dilemma. Upstairs handles labs, tests, and doctors appointments. Downstairs handles administrative fees, booking, and medications. Everything is the "other's" problem. We were sent up and down those stairs 3 times just to fill out disclosure forms and contact info. They did NOT update my husband's contact info and called his ex-partner's phone with OUR booking details multiple times.(beyond embarrassing!) We were billed for administrative fees that we had already paid 3 times! They made billing errors like this so frequently that I kept the receipts in my purse every time I visited there. So many billing/booking errors, and every time zero personal responsibility, it was the upstairs/downstairs' error, and my problem to sort out not theirs. Terrible energy. While the doctors and some of the nurses were very friendly and kind, the ones that weren't were just awful! The nurse in charge of ultrasounds who I saw on a day to day basis was very cold and demeaning. At one point during a test I started crying in pain and her response was yelling at me and physically pushing me back in the chair. One of the other nurses present had to intervene. They switched my ultrasound nurse for the 2 following visits and then just placed me back with the original nurse. This incident was never addressed. Fast forward 2 1/2 years.. We are looking at starting a new (more expensive) type of treatment. This is very expensive for me as I am in the immigration process and not covered by OHIP yet. We decide to take a couple month sabbatical to save up the money. Covid-19 hits and we consult the doctor and postpone it further. Now vaccinated, I call in to inform them that I will be ready for my next round in August after my booster shot. They tell me that they no longer consider me a patient. That I have to get another referral, refill all the forms, and redo all the testing and 2 years' worth of unsuccessful treatments! When I explain my conundrum I am told to "just come back when you have OHIP". My husband is over 50 and we are a few years away from closing the book on this chapter of our lives. Four year into this process and I am starting back at ground zero.

i have pcos, struggling with irregular periods and to conceive got referred here by my family DR. after referral being sent i got email from them after 3 months and the other 2 months just for all the test they need to do on you before starting treatment. DR.cheng was my DR at astra , hardly talked to me twice during my 8 month period with them. i left my treatment because no guidance from DR when i was on treatment constantly one hormone was out of place nothing was being done, no pregnancy is possible without hormone balance. then after 2 months they started shuffling my appts around Mississauga and Bolton, it was hard to go to different locations i live in brampton. more stress was added to my life so left treatment in between.