AltaGas Utilities Inc.

If I could give them Zero stars, I would. Horrible customer service.

What a mistake calling altagas morinville was for me. I called to simply switch billing companies from encor to altagas seeing as how they have a choke hold on morinville gas supply. I thought cutting the middleman would save me a few dollars. It was the beginning of a two week ordeal nearly costing me 386 dollars for 0.1 GJ usage over 2 days . I've contacted their morinville office 4 times. 1st to have only billing changed to altagas giving myself 7 days before activation in case I changed my mind. 2nd less that 24 hrs later to have that request cancelled (don't change a thing) because they need 350 deposit and a 36 dollar fee just to bill me directly instead of going through Epcot...?! I called encor to confirm that nothing had been changed. Altagas put the change through anyway. Literally did nothing to stop it despite my diligence and encor notified me about a billing change just after the week wait I had requested.. and cancelled. 3rd was to make sure altagas was not going to bill me for the deposit and fee. They had and again were confused as to why I didn't want to pay the extra costs. Because I didn't want any of this to continue past first call. Even told me that encor had dropped me as a customer on their own ( (encor rep said not a chance). I was told I would not be charged deposit and fee. 4th call was to dispute the deposit and fee charges on he Altagas bill I had recieved in total of 216 ( tho other half of deposit not refunded and the fee) The customer rep was short with me and rude. Using terms like "whatever," and "I'm not your sweetheart" when I had calmly tried to implore her "sweetheart I am just after a fair resolution." Eventually Miss N removed the 36 dollar fee in a verbal agreement. I told the 4the rep Miss N, that I would need to speak to her manager. She said I can't, that they would have to call me. The day is over and I haven't been contacted. I am going to have to call a 5th time to try for the manager and to make sure Miss N removed the charges she agreed to. What a nightmare. Do not use altagas for anything but the monopoly supplier of your gas. Use a big billing company as biller. Altagas are no cheaper and are epically unprofessional.