Alberni Toyota
4.4/5
★
based on 8 reviews
Contact Alberni Toyota
| Address : | 2555 Port Alberni Hwy, Port Alberni, BC V9Y 8P2, Canada |
| Phone : | 📞 +798 |
| Website : | https://albernitoyota.com/ |
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| City : | Y |
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Ryan S on Google
★ ★ ★ ★ ★ Great service, quick, and attentive. Much better than big city dealerships i have been to. Car wash was a nice touch.
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Jasmine Dozlaw on Google
★ ★ ★ ★ ★ After an unexpected breakdown, the staff went out of their way to get my vehicle repaired as soon as possible. They were kind, helpful, and efficient, and had the correct parts on hand to complete the repair within the day. Overall great service - thanks Chris, Rob and Wade!
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David Leach on Google
★ ★ ★ ★ ★ Highest recommendation. I was a first-time car buyer who is tight with his money. I'd zero'd in on a Rav4 Prime as my first choice of new car... but they are super- hard to track down. Michael in sales took my name & deposit when some other dealers on the Island wouldn't return my calls, and then got back to me asap when the model I wanted came free. There was zero pressure, even though he could have sold the car to someone one else the next day. He answered all my (many) questions & waited till I could get up from Victoria to give the car a test drive. By then I had options on other models at other dealers, so I was ready to walk if there were any surprises on price or add-ons. Complete opposite in fact: the entire staff at Alberni (esp. Michael & Chelsea) were super-accommodating, patient & not interested in upselling us anything we didn't want. Follow-up has been equally attentive. This is definitely a dealership that values customer satisfaction & long-term brand loyalty over turning a quick buck on mark-ups, hidden fees and options. I've recommended Alberni to multiple other people looking for a positive car buying experience.
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Tony Sorchy on Google
★ ★ ★ ★ ★ This was hands down one of the best experiences I have ever had when dealing with a car dealership, and I have dealt with many. I have to thank Wynita and Chris for their great customer service and making mine and my mothers experience there stress free. They were very accommodating and went above and beyond to make our lease return as pain free as possible. I will seriously consider returning to Alberni Toyota for any future vehicle needs, and I highly recommend visiting them if you want honest and genuine service!
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Byron Bahnsen on Google
★ ★ ★ ★ ★ Awesome experience buying our new vehicle at Alberni Toyota. The dealership is 200km from our home, but the staff there made the trip well worth our time. Special thanks to Michael Vidoni who knows these vehicles inside and out. Chelsea and Wynita were great to work with on their part of the transaction. We'll be sending our friends!
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Dr.Bruce `Masson on Google
★ ★ ★ ★ ★ Just had some service work done....done well but for the estimate the service manager scribbled some figures on a piece of paper with all sorts of arrows and brackets. Very confusing....so the cost turned out to be a lot more than I expected. Typical. dealership . Be careful
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Aaron Hansen on Google
★ ★ ★ ★ ★ Pleasant experience from beginning to end. We bought a used Subaru from them and the sales guy Nick, the sales manager and the finance lady Chelsea were extremely friendly and helpful. A couple months after we had a problem with our other vehicle which isn't a Toyota the service guys jumped in to help after we didn't get help at the other dealership we took it to. The whole staff are absolutely awesome.
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MrBitterfitter on Google
★ ★ ★ ★ ★ We did a lease buy out for our truck. The finance personel were knowledgeable and efficient. Show room is clean and inviting. The thing that is disappointing about this location that is probably not due to the management or anything at this particular location is a lack of inventory. I realize there are vehicle shortages in the auto industry in general but other dealerships on Vancouver Island have quite a bit more inventory. The other thing that I believe is probably a Toyota issue company wide is the lack of a willingness to do any price negotiation whatsoever. This was an issue pre pandemic so I really feel that Toyota is getting complacent as a Company in general. They will need to stay competitive and I can see Korea closing in on reliability and quality that will surpass Toyota soon and they better keep their business savvy sharp.
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