Acro Media Inc. - Kelowna

Overall experience wasn't terrible when dealing with the individual team members, but the work ended up not matching what I was sold in the beginning. I contacted Acro since they developed the Drupal Commerce distribution package and thought they would know best on how to install this distribution without issues and minimal time. I needed them to install unto Pantheon hosting site. I was told that I needed to purchase 10 hours upfront but that this job would leave me with "tons of extra time" that I could use later for tweaks or consulting. They got my project to the tech department quickly which was nice and I clarified the final project with someone who was supposed to have plenty of experience with Pantheon. There was no update to the number of billable hours. The project stalled for a week and a half and I recontacted Acro. It project was then assigned to another technician, and after another week and a half was finally completed. When I wanted to clarify how many hours the project took, this tech said it used 9.5 and my last request would use the remaining half an hour. The final request was for Acro to install the OpenEdu distribution with Commerce module attached on two seperate intalls with Pantheon, so identical intalls. This project ended up taking 3 wks and cost me $2000 (10hr at $200/hr). When I raised my objection to the lack of communication about the billed hours the project manager only gave the suggestion that we could start with smaller chuncks of time. I will be taking my money to a company that values it more in the future.

Good, until it wasn't. We had Acro Media build our company site a few years ago and the experience was exemplary. The site turned out great and we loved the look and feel. We are a very small manufacturing company that primarily sells to OEMs and distributors with a very small amount of direct-to-customer sales. For just over a year we paid Acro Media to manage our web marketing and updates to the website. It became apparent that they were more-or-less phoning it in as time went on. Despite us trying to explain what our product is they kept asking us which "keywords" we wanted in our Google ads etc. When we told them, they never actually put those keywords on the search list. Very frustrating. Furthermore, they created the site with a two-tier administrator account system. The primary administrator had full access to everything while the administration account they provided to us had limited admin rights. Not a big deal when they were managing things, but it was like pulling teeth for them to pass on the full admin credentials when we wanted to take over for ourselves. Now, 5 months later we have to make some changes to our primary domain and we have discovered that the ownership/administrative contact listed is someone at their company that may or may not work there anymore. The registrar can't tell us who exactly for obvious privacy reasons, but trying to get a hold of our previous project manager is impossible at Acro as well. I've left a few messages and received no response from Jeff, and all of the MANY account managers we've had no longer work there. They go though staff like water through a sieve. Maybe this post will finally spur them to respond to us in some way. If you're a large company with a big budget they may be an excellent choice. If you're a small company you'd best look elsewhere.

My company has worked with Acro Media on multiple projects and have seen their team in action in a variety of contexts. From the top to bottom, they're a very professional team with deep insight into eCommerce sites, user experience, and scalability. I highly recommend them and look forward for further opportunities to collaborate in the future.

We decided to look into a non traditional means of content distribution for a civic site. All I can say is that we are a couple of months away from our launch and up to this point Acro Media has gone above and beyond our expectations in customer service, technical ability and design abilities. We feel that this website will be a cornerstone of our community's online presence and will highlight the wonderful things that we have to offer. Acro Media will deliver a top of the line standards compliant website every time. As a web developer and designer myself, I strive to meet the quality that Acro Media provides. They are, simply put, the best of the best.

When we started our new business, Fit-Outs Industries, we needed to find and work with a web design agency that knew what they were doing. We wanted to make sure everything was done right the first time and this is exactly why we chose to work with Acro Media. We found the staff at Acro Media to be extremely professional and polite when working with us to create the site. Everything was laid out in the documents, so it was easy to see exactly what was happening and when it was happening. It was also very helpful to have exact timelines and requirements for us as well - this made everything easy and kept us on track during the whole project. We had specific ideas about the design and colours that we had chosen and the design and layout created by Acro Media exceeded our expectations. Beyond that, the customer service was exceptional and we always had constant contact with a project manager at Acro Media to answer any questions or concerns we might have had during the entire process. If you are an ecommerce business or lead generation, we would highly recommend that you work with a professional company like Acro Media to solve any web design issues you might be having. Between the customer service, the finished product and everything else in between we have had nothing but a great experience with Acro Media.

Mike Hubbard is a rockstar.Our company has been doing business with Acro Media for quite a while now.While everyone at Acro Media are really nice to work with , Mike, the chat guy as he calls himself did everything to make sure my questions were not only answered but walked me through the whole process,explaining every step very patiently. He went above and beyond and I must say, it's one of the best customer service I have received in a really long time.Entire team is very knowledgeable . I highly recommend them and look forward for further opportunities to collaborate in the future.

EXTREMELY knowledgeable and simply an overall great team. I can't say enough good things about Acro Media. Even after the services, I still keep in touch with them because they are simply put, awesome. From the beginning to the end, they truly have your best interest at heart and they will work with you hand in hand each step of the way. I have plenty of development knowledge myself and have used other agencies for various projects, and so I can safely say, you will have a very hard time finding a better agency to partner with. Simply put, if you're reading this review, then your considering their services, do yourself a favor and give them a shot. You will not be disappointed.

We worked with Acro Media Inc on creative design some years ago and have been happy with the results. We returned this year with a further request and they were very cooperative, helpful and prompt. Thanks Jason Poole!