Accurate Dorwin - Winnipeg

Approximately 15 years ago we replaced our existing Loewen Windows with Accurate Dorwin windows. We were very pleased with the installation and service, also quality workmanship of the windows. About two years later, we built on a timberfame addition, and chose all Accurate Dorwin windows and doors. Now 13 years later...we have our first ever issue, a window crank broke on our garden doors. I will see what service we get now. :) To date, we have been very satisfied with Accurate Dorwin windows and doors!! (I would attach photo if I could find an option to do so).

Top Quality Product and Service. I had all my windows 14 and 2 entrance doors and 1 sliding Patio Door replaced in 2008 and never had an issue since. No leaking Units or Hardware Issues. I can say after 10 years with no problems I am a Very Satisfied Customer. It is Beautiful Product and Installation was on point.

Had a back door installed 4 years back and new windows on our addition 2 years ago.. These two installs completely changed the heating profile of our 1950's home in a positive manner. Very impressed with the quality and durability of these windows and plan on working with Accurate in the near future to replace our front door and windows as well.

My husband and I bought your custom sized triple pane fiberglass windows and doors in 2011 for the home my husband was building us as an experienced contractor with over thirty years in the trade. We were grateful for Accurate Dorwin windows and doors because they manufactured custom sizes, they had excellent initial customer service, and we observed the products to be of good quality when received compared to what was available in the U.S. at that time. We noticed within the first year that the doors and some of the casement windows started to sag making them difficult to close and in one window the sagging resulted in chipping the paint and the fiberglass where it rubs the lower hardware. We have to keep this window closed. We contacted Accurate Dorwin in 2012. They responded by telling us to adjust the windows using a specific tool they provided. After reading the instructions and watching videos, we made the adjustments, but it was not enough to fix the problem. The doors sagged so that two of the three deadbolts would not engage. My husband has over thirty years of installing doors. He provided photos and measurements to help Accurate Dorwin understand the situation so they could appropriately respond and offer solutions. They said they had no representatives or technicians in the area that could help. In 2015, we finally sent Accurate Dorwin a letter regarding our disappointment with their product and their customer service, especially as it pertained to the doors. All three doors sealed tight from the latch down but left a gap at the top of the door between the door and the gasket. We intentionally built a small super insulated passive solar house. It was very frustrating to see snow falling in the winter through the gap. What was and is additionally frustrating is that unlike many brands in the U.S., Accurate Dorwin door hinges are not adjustable. As a result of sending the letter we received periodic communication from Accurate Dorwin technicians and customer service notifying us that they were considering the issue. In 2018, we noticed the outer trim of one glass door was cracked and separating from the door. Accurate Dorwin is no longer made of fiberglass because of the issue we experienced. Our last communication from Accurate Dorwin was in 2018 when they said they would send us a weep hole cover as requested and were scheduling a technician to assess the doors. However, we have received no further communication from them and no technician. Finally in 2020 we decided to share our story on social media and with other builders to ensure that anyone considering Accurate Dorwin products in the U.S. will think twice. You will not receive adequate customer service if there are any issues with their products following installation.

Just had windows installed on my new house. I couldn't be happier with the quality and service I received. I don't plan on it but if I ever build again I would definitely use Accurate again.

I needed a part to repair a window they installed 27 years ago. It took one phone call and two emails with pictures to show what I needed, all in a span of 45 minutes, for them to have the parts at the front desk for me to pick up. That's the most amazing customer service I've experienced in a long time!!!

We needed to replace our basement windows and Accurate was one of the only companies that took the time to call us back, give us advice to ensure we met egress and offered to patch the stucco when some chipped away. Very impressed!!. We are looking forward to them doing our entire house package.

Contacted these guys several times since installation of window by one of their professionals. Windows were placed into our Passive Haus build. We contacted them via email through their website. Windows were installed in 2015, and immediately we noticed issues with several of the windows with trim coming off and cracks. No response from the company. We contacted them again in 2018, 2019 and 2020, due to seals gone and frames cracked. No response what so ever from them. We spent $40k plus tax. on the total package. I would not recommend them, terrible customer service, poor quality window construction and the draft proofing on the sliding french doors is terrible. I recommend looking else where. Read the better business rating review of this company to get the full low down. If you just bought their windows, good luck, will be interesting to see what happens in the next 5 years, don't expect much and expect zero customer service. If anyone else here has had issues and is interested in joint legal action please get in contact with me. Companies like this need to be brought to task.