3Way International Logistics Inc.

I recently had a very memorable experience with poor customer service while attempting to pick up a package my grandfather shipped over from England. My grandmother passed not long ago, and my grandfather had decided to sell his house and come to Canada. He had arranged for his belongings to be shipped over ahead of time, and paid for everything in advance, including any storage fees or additional fees acquired by customs once the package arrived in Canada. However, when the shipment reached Toronto, Canada from Manchester, England, my mother would have to go to the customs shipping department and sign for it, so it could then be shipped to Hamilton. Unfortunately, the shipping company responsible for notifying my mother of the arrival of the package on the Canadian end, didn’t contact her until a week after it had arrived, meaning a week’s worth of storage fees had begun to pile up. After she finally got the notification, I had to drive her out to the airport, where we encountered our second problem. The package, a large crate, had been shipped without a manifest of its contents, and therefore could not be released by customs. This information should have been provided by the shipping company after everything was placed in the crate, but they had failed to do so, and we were left with a mystery crate. The shipping company, a group called “3Way Logistics” should have also sent a copy of this manifest to the Canadian (receiving) side of their company, who in turn, should have sent it to my mother. Sadly, the Canadian end of this company, is a pitiful, disorganized, disaster as it turns out. Due to their disorganization, I had to contact their English partner myself to obtain the manifest, then drive out to Toronto a second time to personally deliver it to the customs department and have my mother sign for it. Then she had to pay for nearly ten full days of extra storage, despite my grandfather having arranged to pre-pay for everything, because 3Way had lost the receipt and papers proving the advanced payment. Astonishingly, when I tried to call the manager of the Canadian company, he told me he was “too busy to deal with this,” and he actually hung up the phone on me! I was shocked at the horrible customer service this company provided, and a few days later, one of their employees contacted my mother again to insist she pay them an additional $80.00 for their “assistance”. When my mother called me and told me she wasn’t sure what to do I was furious! I was outraged by the audacity of this request, and made it very clear she would NOT be paying a cent for their utter lack of customer service or appreciation. After all that, all I can really say is: If you ever need to ship something internationally DO NOT USE 3Way Logistics!

This company charged me $500 extra for a shipment. This is double the amount I am usually charged. My broker and I have been trying to reason with the company but they keep pointing the finger to my shipper. I’ve been doing business with my supplier/shipper for 20 years and never had an issue. The $500 you charged me extra is theft!

Shipped my personal belongings home from the UK to Canada. One of the boxes arrived damaged with most of the contents destroyed. 3way tried to conceal the damage so that we would sign the release papers (that was the only item loaded by a 3way employee, they loaded it in the car first and we did not notice the damage until unloading the car at home). The box was clearly damaged to the point where items were falling out the side, so it would have been obvious to the employee loading the box into our vehicle that it was not in an acceptable state. They were also obviously aware of the damage as they attempted to tape the box back together, but did not notify us of that damage when we arrived to pick up our belongings. Contacted 3Way about the problem and have since been unresponsive. Problem not resolved.