360 Medical Centre - Richmond Hill

Had my first visit there. Place was very clean and I see the staff cleaning everything after I touched right away. A true clinic that I am comfortable to go in especially at this sensitive time. Highway recommend!

Brand new clinic with amazing staff... zero wait time in this walk in clinic which is great! Excellent medical clinic. Amazingly built up. Staff is courteous and kind. Very professional services. Thank you everyone……

First time contacting this clinic. I called slightly before 9:30am and expected to have voice mail. To my surprise, I got a live person. The receptionist was very friendly. I got a tel appointment same morning. Had a chance to talk to Dr Chow and Dr Chan. Both were friendly and easy to talk to. My first impression to this clinic is positive!

360clinic Doctor is good. The reception ( Hidy) is HORRIBLE!......! Experienced but WORST SERVICE (Hidy) Dr.RaymondFok appointment agreed a week ago can be cancelled at the last minute. ....?? After understanding, someone told me SHE is(黄馬掛)....auntie Hidy lam?????? I c ???

This clinic and pharmacy hv been my go-to place for the past 2 years since it’s close to me and the service has always been nice and efficient, but sadly I hv to find myself another clinic/pharmacy due to today’s unnecessary rude, almost mean customer service. I called the pharmacy to get a refill for my prescription today and the pharmacy girl kindly let me k that I need to talk to the doctor for another prescription and that the walk in doctor is fully booked today. She was asking if I need to book for tmr; I told her that I work late tmr and won’t be able to pick it up. She was nice and told me that she’ll double check and hv the clinic call me back. Another girl called me back from the clinic telling me that the doc is fully booked today and if I want to book for tmr, I thought she didn’t k so I just told her “sorry that I can’t cuz I work late tmr so I won’t be able to pick it up”. To that she could say “sorry but there is nothing I can do”, I would be okay with that and reply with “that’s okay, still, thanks for ur help”. Instead of that, the rest actually went like this, She: “well, then u should’ve thought abt it in advance and book 1-2 weeks earlier shouldn’t u? It really isn’t our problem.” Me: “I was only letting u k my situation and I don’t understand ur need to talk to me like this especially when the content doesn’t help me at all” She: “u need to book for tmr or not, if not then I’ll just hang up” Like, why does she feel the need to sass people so unnecessarily? It’s just plain rude and mean. I liked this place so far, I believe the doctor and the pharmacy’s services can still be good, but the poor experience with the clinic receptionist gave me no choice but to go elsewhere. I hope it doesn’t happen to anyone else again.

I found this Medical Centre few months ago, both doctors Chan and Fok are very good, reviewed and explained my report very detail. I found the staffs also very helpful and polite. All my questions they provided very good solution to me. I am very grateful that I can find this Medical Centre, I also asked my son registered in this Medical Centre and he has same feeling as I though. Thank you 360 Medical Centre !

good environment , friendly and good doctors and nurses. last week I had a body check, but in the morning i found I can't get there on time , so i called them, they help me rearrange the time 1 hour later. the nurse help me do the blood draw, i didn't feel any pain, and the doctors give me a very careful body check. I highly recommend my friends who need walk in clinic or need a new family doctor to go there! nice clinic centre!

I find this medical clinic to be clean, staff to be helpful, and the family physicians to be lovely to work with. My parents referred me to Dr.Chow and she accepted me as a patient despite her roster being quite full. I definitely feel fortunate to be under her medical care. She is empathetic, kind and is willing to listen to concerns and discuss various options. I also had the pleasure of speaking to Dr.Chan over the phone recently and I found him to be friendly and knowledgeable as well. My parents have also expressed similar sentiments such as how impressed they are with the ongoing cleanliness of the clinic, as well as the efficiency and helpfulness of the staff at the front. Sure, on occasion, it might take a few calls to get through but we understand that this is a medical clinic, and we aren't the only patients registered here. I think they're doing the best that they can and I'm proud to be a patient of this clinic.