160 Eglinton Avenue

It’s frustrating and so sad that the people working here is not professional.We went twice to process a report of death and the 2 employees here give us a hard time knowing that I went there with my mother in law requesting a certificate that she could bring the URN of his husband in the Philippines we gathered all the next documents but at last visit they said we need to have an appointment to process and what they say before we don’t need an appointment just go early in the morning to think there open at 10am. They didn’t consider that my mother in law still grieving and a senior which supposed to be there priority.If I could give zero I would review as zero.

All the negative comments about the rude man working at the entrance is very accurate to my experience. My family and I arrived 10 minutes early to our appointment and the man working at the entrance refused to give us a number because he could not find my family’s name on his list. He demanded the confirmation number (which is not required) and all I had was the reminder email and he said that wasn’t enough. He told me to leave, get wifi, find the confirmation number, take a screen shot, and then come back. It took me 30 minutes to do that and it turns out there was a “misunderstanding” and after I showed him the confirmation number he said it was not necessary anymore. On top of that, the lady that was assisting my family kept leaving during appointment (10 times) and when she was done she told us to go to “desk 8” to make a payment only to find that there was no one working the desk. We spent a total of 2 hours there when it only takes 10 minutes which is very inconvenient especially when paid parking is by the hour. The staff is highly unprofessional, disorganized, rude, and lacks customer service. I pray that I don’t ever have to go back there.

Seems that the staff has a lack of training when it comes to communicating with people. Most of the staff are very rude even when it comes to answering simple questions. Staff needs to be trained on proper manners and avoid gossiping in the while in workplace as this slows down the proccessing time. It took 10 minutes to go from checking requirements to paying the fee but over 1 hr to get the picture taken and biometrics done

I have been calling since Monday (today is Friday) but no one ever pick up my call! I dont think these people paid by us are in their office working as expected. They are taking this pandemic as an additional excuse not to serve us as usual. Most reviews here are negative and i dont think they even care. Its so frustrating. It does feel better at the end of the day or week if work is done well and people who are in dire need were taken cared of

5 stars!!! Went there around 1pm for authentication with my scheduled appointment. I already have my photocopies, cash and express post envelope which made my appointment only lasted for 15 minutes. The guy at Window 1 who processed my document was nice as well as the guy at the front door who is very accommodating (not the one with negative reviews). The waiting game is for passport appointments, I guess.

I finished the whole process faster than expected, that deserves a star. Staff wise? It's awful. The guy who's assisting those new comers is just so rude and unwelcoming. I just didn't like to make a fuss about it but I would've if only I was in the mood. The lady who took my photo and gave the finishing touch on my passport is a grumpy one as if she doesn't make a mistake. I never thought such kind of treatment especially from my own kin. Such disappointment.

I have been renewing my passport with this office since 2009. And I am surprised that their customer service etiquette hasn't improved for the past years. On several times where I was certainly served in an impolite manner just like today. I called because I need an assistance/guidance on how to update my address for absentee voting. While I was talking, the lady whose name is Janice interrupted me by saying, "Sorry I can not help you. I don't have access to the computer." I was like WOW. There must be a way to update my address instead of telling me that. She replied in an annoyed tone, "What do you mean? I already told you I don't have access to the computer. Go to the consular website. The email is there to update your address!" So RUDE. I told her that she should improve her customer service etiquette, wish her a good day (obviously she isn't having one) and hang up. If this is her on a day to day basis dealing with people where she should have people skills, then obviously she is not fitted for the job. She should have told me something like, "You can do so by referring to our website. The instructions are there. And if you need further assistance please feel free to contact us again". That's more like it. Another incident was last year, just to make a point that this office does not fail in delivering a very bad service. I phoned in to get an appointment for passport renewal. The lady I spoke with (could be the same one, who knows) told me they are fully booked and nothing available because of covid. I emailed the consulate after. Lo and behold, I was send an email of the available dates they have for the succeeding months of 2021. It makes me sad personally that the one and only Philippine Consulate in Toronto is doing so bad in Google ratings and reviews. Please improve your services. It'll make our world a better place, it does not hurt to be polite and courteous.

I came early as instructed for my 10 AM passport renewal appointment and was done a little before 11 AM. The chairs were safely distanced, the staff were courteous and there was a clear queuing system. Prior to my appointment, I had emailed them twice with some inquiries and both times I was given a reply within a day or two. I agree with other reviewers that it helps to be well prepared (with requirements, exact change and correct attire as well - no jewelry etc). I hope the appointment system continues even after the pandemic. It seems much more efficient and less stressful. The only thing I would suggest for improvement is making the instructions clearer and more consistent. I read 3 sets of instructions that were slightly different from each other - on the renewal form, on the email confirmation of the appointment and on the email reminder a day before the appointment. Although the instructions were definitely helpful, they were also a little confusing and I had to go through all 3 and prepare everything on each set of instructions. Also, while I was there, there were some ladies who were not able to get their picture taken as they were wearing false eyelashes. It might help to specify that in the instructions as well, as people may only be thinking of removing jewelry but not realize that false eyelashes should be removed as well. The lady taking the photos was very nice in explaining it to the client though.