Willows Pizza

Tonight was the first time trying Willows, We have to say it's some of the best pizza we have had in a long time.. So glad we decided to try something different.. we will for sure be back, and tell others about this place. .

Huge shout out to Ron and WIllows Pizza for making my moms birthday such a special day. The fact that you opened your doors on your day off to be a part of this special day for us, goes above and beyond most any other company out there. Not to mention the pizza is pretty damned amazing! Thanks Ron

As a follow-up, I want to thank Heather (the owner) for immediately reaching out after my initial review. She took the time to listen to my comments and offered both an apology and an offer to prepare a replacement order, which we followed through with this past weekend. Happy to report that yes, it was as good as we had come to expect, and the service was once again excellent. Thank you ! I do not generally post comments other than positive ones, choosing to personally offer constructive feedback directly with the management of the establishment when I have a concern. I feel compelled, however, to comment on my recent experience, which was beyond disappointing. I have been regularly ordering the same pizza from these guys for the last year, and drive 20 minutes from my home to pick it up - they were that good, and well worth the effort. But last night's order was sub-standard, and certainly not what we have become used to (and which kept us coming back). The crust was tough, the overabundance of sauce obliterated the flavour ot the other ingredients, there were huge chunks of way too many onions, and the overall result was very disappointing. For the first time, we did not finish our pizza, leaving 2 slices sitting in the box. We picked the order up at around 7 p.m., brought it home, and by the time we had determined that it was sub-standard, the shop was closed for the day, so we were unable to communicate our complaint. They re-opened today at 4 p.m., and by 4:03 p.m. I called to offer my feedback, expecting a little more than "sorry about that - goodbye". When I tried to continue the conversation (to determine how I might be compensated for a future order) the young man was rude, shouting into the phone that I should have addressed my concern last night and I had no right to follow up on it the day after. I reminded him that I was phoning at the FIRST available opportunity - moments after they had re-opened for business today, since they were closed by the time I had gotten home last night to discover the order was sub-par. I was absolutely stunned at his attitude, and the dismissive, hostile demeanour with which he responded to my concerns. It is regrettable that this small business cannot demonstrate better customer relations and appreciate the efforts of their loyal customers to provide feedback when their experience has been disappointing, and to ensure continued patronage.I have always preferred to support small businesses in the community, but this negative interaction has left me speechless, extremely disappointed, and unwilling to continue supporting these folks.

Hats off to this hole-in-the-wall outfit who make what is easily some of the best pizza in Victoria, maybe the best pizza I have ever had. They've knoced it right outta the park! They pile on the toppings, and the quality is excellent. Try the deluxe and specialty pizzas. The Deluxe Hawaiian is indescribably good, and so are their vegetarian choices like the Ultimate Garden. The chipotle dipping sauce pairs well with those crusts with which you end up. Worth our while to pick up since outside delivery radius. Couldnt wait to get home; ate our fill right in the parking lot.

What Willows Pizza is: Delicious, filling, excellent value pizza (thumbs up on Gluten Free crust). What is is not: Thin crust neapolitan style with an ounce of toppings. Whole family approved, will definitely be ordering again!

Delicious! Ordered a chicken cordon blue and a half Hawaiian/half cheese, and they were so filling! Our kids loved theirs, and my husband and I were quite impressed with ours. Fully loaded, no skimping. Only downside was the hour wait, but given it was Friday night, not unexpected. Happy visitors!

This is one of the BEST Pizza restaurants hands down not only in Oak Bay, but in all of Vancouver Island. The owners, Ron and Heather run a fantastic business, and give back to the community a lot. We visit here at least 2-3 times a month, and the pizza is consistently fantastic. I would highly recommend ordering from here for take out at home, at Willows beach, or to take to any party or event.

Great pizzas from a friendly family business with heart. Delicious and abundant fresh toppings, and especially good cheese. Regular and Gluten-Free free crusts are both excellent choices. For vegetarians their Mediterranean pizza is loaded and particularly good. They take scrupulous care with allergy alerts. You can taste the difference that fresh ingredients and individual care and attention make to the quality of their pizzas. Only complaint so far is that their pizzas are habit-forming and have become a regular indulgence.