Wheel Fit Co. - Cold Lake

FAQ’S

STUDIO ETIQUETTE

We are so excited you are making time to move your body and ask that you respect the group setting by adhering to a few guidelines to keep things fun for ALL:

• Arrive EARLY: Our doors open 15 minutes prior to class start time, we ask that you arrive early to allow for proper set up as we start class PROMPTLY at the designated time. Please note we do reserve the right to close the doors up to 2 minutes prior to start time to ensure the safety of our members and their belongings and that the start time is respected.

• SMELL : In a high intensity environment perfumes can be amplified, we ask you keep this in mind as well as perform regular hygiene practices since our facility cannot offer showers.

• NO PHONE ZONE: You have committed to some YOU time, that selfie can wait! We believe being fully present in your sweat session creates more community connection as well as a more engaged mind-body experience.

• NOISE MAKING : We are known to like it LOUD in our classes! We encourage socializing both before and after class but ask that you respect the instructor and group setting by refraining from chatter and excessive exertion during the class to promote a respectful and pleasant environment for all.

• PROP CARE: We ask that outdoor shoes do not make their way into our studio in order to maintain the integrity of our equipment and space. We also ask that you clean up after yourself by using the studio provided towel to remove any excess sweat (this is a safety precaution to protect our staff while cleaning between classes).

How do I book a class?

All booking and payment processing are done through our booking platform. Please select the location of your choice to be redirected to the appropriate site. Booking opens 7 days prior*.

*subject to location

How do I book Childminding?

You must book your class AS WELL as your spot in the childminding class if you would like to utilize this service. Our childminding rates are $1 per child and can be purchased through the studio’s booking platform as well.

Can I share my pass?

No, passes are sold one per person.

Does my pass expire?

Effective in 2022, all passes are set to expire 2 years from the purchase date. We understand life happens, and if you require an extension please contact us at [email protected].

How does the waitlist work?

Do not be discouraged by the waitlist, peoples plans change and it is very likely you will get into a class when added to the waitlist. Please check your email as this is how you will receive notification of being added to a class. If you know in advance you will be unable to attend  please remove yourself from the waitlist, as you WILL be charged if you do not show up and were added to the class. You can be added from the waitlist up to 30 minutes prior to class start time.

What is the Cancellation Policy?

Please view here.