Victoria Coal and Heating

I recently had servicing for my combi boiler from Mike and Andrew, and a quote for a new boiler from Bruce. Each of these staff members were prompt, thorough, and offered a great customer experience through explaining and showing me what was going on each step of the way. What an amazing and professional team!

Always on time and very professional. I would recommend Victoria Coal and Heating for all your furnace, gas and oil needs. Locally owned and operated as well! Thanks Bruce, Mike and Mia!

My parents have been long time customers of Victoria Coal and heating and I am grateful for the honest and efficient service they have received. It’s comforting to know there are still honest people out there giving good customer service and respect for the elderly.

I have had the pleasure of doing business with Victoria Coal and Heating for about 20 years. Since 2000 they have serviced the oil furnace in my home. They have always done excellent work. I recently decided to switch to natural gas and had them and a couple other companies provide bids for installing natural gas furnaces, heat-on-demand hot water tanks at two houses as well as run lines for a natural gas fireplace, cooking stove, and BBQ. Victoria Coal and Heating’s bid was by far the most competitive and I was very comfortable giving them the work since my previous experiences with them were always positive. I’m very pleased that I had them do the work. As usual, they were outstanding: professional, technicians and office ladies very pleasant to deal with, punctual, returned all phone calls, kept work areas clean, completed the work on schedule and did an excellent job performing the contracted work. They even did a few extras including running a heating duct into a room and soundproofing an area at no charge! Victoria Coal and Heating is definitely one of Victoria’s finest companies!

I called into Victoria Coal and Heating to get some quotes. I spoke to a lady named Mia, extremely knowledgeable with excellent customer service. She was very professional and very thorough. She answered all my questions and felt very comfortable as she explained to me with a lot of patience. I would highly recommend this company to anyone, thank you so much.

I was rescued, respected, valued and cared for with kindness and patience by staff at Victoria Coal & Heating Ltd after a harrowing, traumatic experience with a less than honourable heating company here in Victoria, namely Advantage Heating & Cooling Ltd. It happened like this: a furnace technician from Advantage Heating & Cooling Ltd came to my home, dropped a tool inside the furnace, cut a hole in the side of the furnace in order to retrieve it, told me I had a carbon dioxide leak and a cracked heat exchanger at a cost of $2000 + tax and labour. Or, possibly I would need an entirely new furnace at a cost of $6000 plus tax and labour. This was repeated to me by his boss in a phone call by me to him that same day within the hour while I watched this young man walking away after damaging my furnace. I called Victoria Coal & Heating for a 2nd opinion. They came to assess what had happened. NO carbon dioxide leak, NO crack in the heat exchanger. These are hard times with Covid threats and concerns in a reduced economy. But, you have to be pretty desperate and unscrupulous to intimidate a senior citizen to bilk thousands of dollars out of them for needless service, and, to coerce employees to go along with that plan. Advantage Heating & Cooling Ltd abuses customer confidence. And, by their attitude and behaviour they put my health and well-being in jeopardy. Victoria Coal & Heating Ltd is family owned and has operated since 1992. That's 99 years and four generations of quality service with integrity and care for their customers. I recommend them with confidence and assurance of quality, safe, efficient service for all your heating needs in the Victoria area.

I’ve only hired Victoria Coal & Heating once so far, and was very happy with the service. I was able to book service for the day after I called. The service man did arrive a hour later than scheduled, but was friendly, communicative, efficient, tidy, and had good covid safety practices. He was able to diagnose, repair, test and service my gas furnace within around an hour -- all with a very reasonable bill. I intend to work with them again with any future needs.

I cannot thank BC Coal & Heating enough for their extraordinary service. You deserve 6 stars - fantastic job. Thank You! Their Inside Office Staff were friendly & efficient & their Driver was professional, timely and extremely helpful. Everyone knew their job & excelled in doing it with an extremely high level of professionalism & customer service that is so rare to find these days. COLD WET WEATHER & AN EMPTY TANK. Our tank was on empty, we had no heat, & a cold wet weather pattern was on the horizon. It was a Friday & we needed oil TODAY! Due to an issue on my end with the filler pipe, the Driver & I determined it was going to be impossible to pump furnace oil using the trucks hose. Until I could have my problem fixed I was out of luck. 2 GERRY CANS TO THE RESCUE! THANK U! Instead of leaving me to fix my issue & be without heat for the weekend the Driver offered up a perfect solution. He could arrange with the Office for a Van to drive out with 2 Gerry Cans to give me enough oil to heat my house throughout the weekend - OUTSTANDING! As with all the other Staff the fellow with the van & Gerry Cans was professional, efficient, & friendly. In very little time I had 40 gallons of heating oil to get me through the weekend and keep my house nice and toasty warm. I solved my filler neck problem over the weekend. First thing Monday morning I got a call from the Office Staff, after telling her that my problem was fixed she arranged for my tank to be filled. By mid-morning I had 800 litres of heating oil which should keep me toasty & warm until the Spring. I will never use anyone else but Victoria Coal & Heating. It’s no wonder that they have been around since the coal heating days. Their Professionalism, Superior Product Knowledge, & Spectacular Customer Service distinguishes them from all others. SPECTACULAR JOB - I TAKE MY HAT OFF TO YOU ALL!!!!