Vantage West Realty Inc. - Property Management Division

Awful experience as renters from this company. The landlords screwed us over multiple times and Vantage west did little to nothing about it and repeated offenses kept happening. From landlords illegally entering our house, hijacking our power to complete renos on their personal garage/equipment shed, to coming home one day to a 5 foot by 2 foot deep trench through our entire backyard burying our personal belongings. All we got was a "we will talk to them" form Vantage but rarely any compensation came from them. Incredibly disappointed for a "professional" establishment.

Ezra and his team are amazing. They have been amazing at managing our rental properties. They are professional and always get back to you. Can’t say enough good things about them! Highly recommend them. 5/5

I am new to investment real estate and Lindsay at Vantage have been a huge help, I can not thank them enough for their services. Any issues with tenants are dealt with swiftly and efficiently, Lindsay’s network of trades people are incredibly effective and affordable. I have peace of mind and can not believe it has already been three years with the same tenants. So thankful to have the Vantage team protecting my interests.

I take no pleasure in writing this but I'm quite disappointed in our experience with Trevor. We applied to rent his own house, being told directly from Trevor himself that the process was essentially first come first serve, pending approval of course. The viewing went well and there was no sign that we were outside his criteria. We excitedly applied the same day as our viewing. The application form says we'd hear back in 1-7 days, however we heard nothing about the status of our application for 10 days. No denial, no acceptance. During those 10 days we asked Trevor and Jessica about the status of our application multiple times, only being informed that another viewing was in progress or that there were multiple applications to review. This of course was no surprise to us but it failed answer our question, were we approved and in the running or not? After 10 days we were finally told the rental had been given to another applicant. We have no issue with that choice as Trevor is free to rent to whomever he chooses. Finding the result out after 10 days of uninformative communication however didn't meet the initial expectations that were set. If we didn't meet the criteria for approval we really would've liked to know earlier, preferably in the timeline stated on the application form. If we were approved but 'put on the back burner' until a better application arrived then we should not have been told it was first come first serve. A simple "you're not a good fit for this place" or "I'm hesitant because of ..." would have went a long way in improving our experience. Long story short: Better communication to set our expectations appropriately would have been appreciated. Despite the unclear and sluggish timeline of communication both Trevor and Jessica were kind and professional. If we chose to deal with Vantage West again in the future we hope that these issues will be addressed.

I can not express how amazing the team at Vantage West is and how grateful I am for the pleasure of working with them the last couple of years. Trevor Glinsbockle has been my property manager for the entirety of my time with them, and he is fantastic. Trevor is always incredibly kind, respectful, and honest. His compassion and professionalism have made the last two years very pleasant and stress-free. It is so refreshing to work with people that have the best interest of all those involved at heart. I have been a tenant in Kelowna for the better part of 25 years and have certainly had my ups and downs over the years dealing with people. I can't imagine how difficult it can be to ensure that all parties are happy and feel heard when it comes to concerns. While I have had very few concerns or questions come up over the years, Trevor has always been prompt, professional, and compassionate with those concerns. This is likely why there have been very few concerns! I called the office to express how happy I was with everything that Trevor has done for me and even had the pleasure of speaking with his manager Brandon Moase. He too was spectacularly kind and was pleased that I took the time to call. He was so down to earth and we even ended up chatting about our holidays. I never felt rushed or dismissed, even though I'm sure he was very busy. I really can't say enough about how great the whole team is at Vantage. No matter who you deal with, there is such a high level of integrity and kindness that I have yet to see with any other company. Whether you are a homeowner or a tenant, I highly recommend Vantage West. They treat you with the utmost respect, patience, and hospitality. If I would give them 6 stars I could.

Trevor and his management company have been tremendous from day one and have looked after everything we have asked for in quick time. Trevor is very professional and a pleasure to deal with. I would hands down recommend him to anyone who is looking for a solid & reliable property management company.

Lindsay Anderson and her property management team at Vantage West have been managing our rental property for the past few years and our experience has been absolutely amazing. Quality of tenants have been excellent and any issues related to the property/rental units have been handled swiftly and effectively. Above all, Lindsay has provided us with the peace of mind we were looking for in a property manager. Highly recommend Lindsay and her team. Thank you for all you do Lindsay!

Ezra and his team have exceeded our expectations when it comes to a property management company. As we are not in town, we feel confident that they are managing our property with professionalism and integrity with us and our tenant. Through past interactions, any issues or concerns we have brought forward have been addressed in an efficient and effective manner. We were thoroughly impressed in their action and problem solving abilities in a recent issue we had at our property. We would definitely refer them to our friends and family looking for a property management team that goes above and beyond in Kelowna. Thank you Ezra and Team!!!