Vancouver Hospice Society

Excelent

Friendly, caring staff and a very comfortable environment

Fantastic facility. Only 8 beds so care is excellent. Nice and quiet beautiful gardens. Nurses are very nice. Could not say enough about how well they treat the patients in their care. Parking is in the alley way off connaught drive not Granville.

TLDR: Nice facilities do not overcome their insensitivity and neglectful attitude. Think before sending your loved ones to this specific hospice. If i didn't stay there for 20+hours a day, i truly believe my mom would have passed sooner. Do not misconstrue that my anger at the hospice is as a result of my mother's passing. It is anger at the hospice's treatment of my mother during her week stay. My tipping point was my mother's final moments, which they've tainted. The nurse came in, saw her mottled legs/feet (signs that passing is near). She told me it would be soon. I ran to my mom's bedside. Then a volunteer comes in, stares at my mom, not saying anything, not offering us anything. What was her purpose there? She had already visited earlier in the morning. It was like my dying mother was her private side-show. I glared at her to leave, as it was highly insensitive. Once she left, i was relieved. Until the door opened again, i hear a lot of commotion by the door, with one lady (Counsellor) yelling down the hall "Whats her name?" I hear someone respond "Jessica, she's bedside". The Counsellor walks in, with a loud voice says "Jessica? Jessica? Jessica?" As if she didn't know who i was. I was the only female in the room, besides my mom. Let me emphasize the importance of this moment with my mom, she had trouble maintaining eye contact for the past two days. But her eyes were open and looking at me during this time. I did not want to look away for this stranger. The Counsellor introduced herself and i said "Can't we do this later?" She didn't hear me, so i had to say it again. Only then did she start to leave. Ask yourself, would you want to spend your final moments with your loved one shooing away absolute strangers?? My mother passed away not long after. Then the DR comes in all smiles. I told her how upset i was with two strangers coming in. She says "Ohhh we didn't know how fast she would go". That is BS. How many deaths have they dealt with? They didn't know sick ppl can pass quickly? Especially when there are signs, when the RN told us it would be soon? Examples of their lack of care and negligence. -Tuesday- she was still able to speak, she told me she pressed the call bell to go to the washroom, no one came for 15 min, so she started yelling for help. She is a quiet lady, she doesn't yell in public. So she must have been in some kind of urgency. -Wednesday- i came back from a break 3-6PM. I went to hold her hand. But they were swollen, so moist that the skin was white/purple, wrinkled like they had been soaking in a tub for hours. So i ran to the nurses station. She said "Ohh it must have just happened, it wasn't like this before". Later on, my uncle who visited at 12, said they were already like that, but he thought the nurses already knew. They just rarely checked on her. 2 RNs/4 Careaides came by to look at her hands, not one offered anything to comfort her. So i went into the nurses cabinet and got some towels to pat dry her hands and started facing them upwards to dry. Why is it me who has to think of this? They just didn't care. -On Wed, i told the DR that it sounds like she had phlegm. She listened to her chest and said she didn't hear much at all but would order a nebulizer mask. An hour later, she coughed up phlegm. On Thurs&Friday night, i sat with her for hrs, wiping away her phlegm. No nebulizer was ever offered to us until i asked on Friday night b/c my back was hurting so much sitting with her. Again, the recurring theme: they don't care. They only do things when i ask. -Saturday- i came back from a short break and my mom looks awkward. She had her head tilted backwards and phlegm all over her front teeth. I wipe away the top part, then she starts choking. I tilt her head forward and a mouthful of phlegm comes out. I ran to the nurses station and again she said "Ohh it must have just happened". They just didn't care to check on her (some days, they don't check from 1-6PM). What if i didn't come back at that exact time? She could have choked to death with the way her head was tilted.

Many thanks to the hospice staff for their care, support, kindness, and compassion, which they generously share with patients and relatives! Thank you!!!!

Place is not bad.care aids very mean.some are gud. But never send your loved one there. They give very strong medication which made my mom more week.she passed away in four days.so I say please never go there. If you want your loved one still live long then never send in Vancouver hospice.

I would highly recommend Vancouver Hospice Society to anyone looking for hospice care. They were very prompt in arranging care for my Mother when it was time for hospice. They took such wonderful care of her in her final weeks. The staff is very kind and compassionate. Thank you for all you did for us as a family!