Valor Gas Fireplaces

Name: Valor Gas Fireplaces
Address: 2255 Dollarton Hwy #190, North Vancouver, BC V7H 3B1, Canada, H, Canada

3.4/5 ★ based on 8 reviews

Contact Valor Gas Fireplaces

Address :	2255 Dollarton Hwy #190, North Vancouver, BC V7H 3B1, Canada
Phone :	📞 +989
Website :	https://valorfireplaces.com/
Categories :	Warehouse , Fireplace manufacturer ,
City :	H

2255 Dollarton Hwy #190, North Vancouver, BC V7H 3B1, Canada

Best Fireplace manufacturer in Canada

E	Eduard Junussov on Google ★ ★ ★ ★ ★ I have had two of these fireplaces for 8 years and have found them to be very unreliable. I have probably spent half of their value in maintenance costs. Phoning support gets you nowhere - every time you need a tech to come out (min 200$) to see what the problem is, plus spend $$$ to replace whatever part broke this time. Very disappointing.
R	Robert Schertzer on Google ★ ★ ★ ★ ★ Unfortunately I own a G3 that came with the house. The remote has to live on a chair 2 feet from the fireplace to not lose connection with the sensor. Several service calls replacing the noisy fan and attempts to adjust the sensor but still a failure. I would never recommend this. Two year lifespan and two more years of being a money pit. UPDATE 10 months later Dec 8, 2020. 4th breakdown, already sunk $1200 in repairs in last 2 years, now $1200 more needed to replace motor. So instead, replacing the Valor with a reliable brand. AVOID VALOR!!!!! Over priced and unreliable. Repair person said motor in other brands lasts 15 years, not just 5.
T	Tom Tuttle on Google ★ ★ ★ ★ ★ Spectacular contemporary fireplace (Linear L1 series) which has become the favorite feature of our condominium and is marveled by all. We have also experienced exceptional customer support from Valor, both over the phone and via their "chat" system. We have needed little customer support over the years, but when we have, they have been prompt, courteous, professional, friendly and very helpful. In a recent encounter, they went above and beyond expectations to rectify a minor issue we were having. I would not hesitate to purchase a valor fireplace again, nor to have it installed and serviced by Anderson Fireplace, our installer.
S	Susan Teakles on Google ★ ★ ★ ★ ★ Purchased a Valor H6 fireplace 2 years ago for our retirement home. One dealer told us to stay away from Valor because they are known for terrible customer service. We didn't listen, we LOVE the fireplace, the selling feature for us was the fact that we don't need power to run it. We have a lot of power outages during the winter. The fireplace was sooting up and we called to have it checked. The burner was cracked, no problem, it was replaced. This spring we arranged for our annual cleaning in July. We mentioned that the finish on the trim was flaking off & we saw soot again. The service man brought a new trim kit with him. It was damaged when he took it out of the box. When he went to disassemble the firebox to clean it, he discovered that the burner was cracked, again. We have been waiting since July for a new burner. Apparently there was a flaw in the original ones and Valor is redesigning a new system. We are now in September, the temperature dips to just above freezing and we can't use our fireplace. Live chatted with Valor this morning, I was told that as soon as they have a burner manufactured, they will be shipped. Well, that may be next year, they won't give me a time frame. I'm so sorry we purchased this. Including the stone work and installation, we have just about $10,000.00 in this fireplace and we can't even be warm. Should have listened to the dealer that said "stay away from Valor". If Valor does decide to give this customer some service I will update this post.
J	Jean Lehr on Google ★ ★ ★ ★ ★ We purchased a Valor fireplace in July 2017 from RE MacDonald. We had an issue with the remote, took all the components to RE MacDonald, they were checked out and they detetmined we had faulty batteries, even though they were new. We were told to purchase Duracell which we did. Remote still didn't work. So we made a service call, waited 30 days. The service person determined that the remote was faulty. The new remote works fine. The service call and parts was $283.50. I phoned Valor and chatted with Brian in tech support. The remote is only covered for two (2) years. So we were out of luck. Brian had no solution option. To bad to sad. He did mention they now only reccomend Energizer batteries ? Were we disappointed - Yes. Harry & Jean April 26th 2021 - We did receive a refund from RE Mac Donald for $152.25. That covered the cost of the remote. We appreciated their customer service.
P	Patrick Pinter on Google ★ ★ ★ ★ ★ I wouldn’t do business with Valor Fireplaces again even if they paid me. Bought one almost a decade ago, in which the fireplace needed to be fixed NINE separate times. Customer Service is next to no help here and tends to get rude if you have experienced many problems before. Stay away.
D	Dan Depencier on Google ★ ★ ★ ★ ★ The purchase of one of their fireplaces took five months to ship after paying for the product. The company still hasn't shipped the clean install kit almost six months after the order date. The company that the fireplace was ordered through states that they cannot obtain details from Valor about anything that gets ordered from them.
J	Jeff Thomas on Google ★ ★ ★ ★ ★ We absolutely love our Valor 3.5 gas insert! In fact, there’s nothing about it that we don’t like. It’s a beautiful addition to our home aesthetically, and for pure heating performance it’s off the charts. To anyone reading this while doing their due diligence before choosing a gas fireplace, Valor is the way to go, you won’t be disappointed.