TST-CF Express

Name: TST-CF Express
Address: 581 Ecclestone Dr, Bracebridge, ON P1L 1R2, Canada, L, Canada

2.2/5 ★ based on 8 reviews

Contact TST-CF Express

Address :	581 Ecclestone Dr, Bracebridge, ON P1L 1R2, Canada
Phone :	📞 +78
Website :	http://www.tst-cfexpress.com/
Categories :	Trucking company ,
City :	L

581 Ecclestone Dr, Bracebridge, ON P1L 1R2, Canada

Best Trucking company in Canada

J	Janelle H on Google ★ ★ ★ ★ ★ This company is subcontracted by many of the places I order from for my business. I generally get the same delivery person and he is so pleasant and courteous. I don’t really understand the previous reviews as I’ve never had anything but polite service from these employees. Would have given 5 stars but I feel they need more drivers so that things can be delivered or picked up on time. They service a very large area and it’s a bit much for the few drivers they have.
E	Elizabeth Badger on Google ★ ★ ★ ★ ★ Canpar drivers are the best! On time, courteous ,friendly, parcels delivered on time every time! Keep up the good work people, we appreciate you!
L	Laura Vickers Jeffries on Google ★ ★ ★ ★ ★ I arrived at 5:05pm to find the office door locked. I live 89 kilometers away - I walked toward the loading docks and found delivery staff working - they felt empathy for me not able to get an answer by phone or miss the office staff by so few minutes - that J.P. and Dillion went out of their way to help me. One package sent and an important package picked up - way to go guys!! I really appreciate you thinking outside of the box. Thanks for the great service!!
S	Slater Cal on Google ★ ★ ★ ★ ★ This place is unbelievable! It's poorly run. The people are not helpful, and the staff is just plain rude - bordering on insulting. Was told by UPS to go and pick up a package, since tracking had shown it sitting in their warehouse for 3 days (instead of being delivered like it was supposed to be!) Customer service door is locked due to Covid, and the number they give you to call just goes back to a central office number nowhere near Bracebridge, so you can't actually get in touch with anyone on site to pick up your package. Finally spoke to a young lady by the loading bay doors who managed to find someone inside to come out and talk to me. She didn't even ask for my tracking number - just my name and "some" of my address. After a lengthy wait she finally returned with, "It's not in the warehouse, so it's 'probably' on the truck..." (Wow! I would've thought there'd maybe be a way to track it, but I guess in their minds telling customers 'probably' is the same thing as determining a location using a tracking number). These people are beyond incompetent. If your package doesn't arrive when it's supposed to, you'll be far better off contacting UPS for a refund, rather than trying to get these folks to help or comprehend what their job is supposed to be...
D	DD on Google ★ ★ ★ ★ ★ Drivers have been nice. Impossible to track packages, no one answers phones, you will be waiting a while for your parcels. The biggest problem is the other shipping companies that subcontract to this company will report that the parcel has been delivered but the package will be sitting in the Muskoka Delivery Service trucks or warehouse.... It would be nice to simply get a phone call from the company to communicate when delivery will be made.
S	Sab Ness on Google ★ ★ ★ ★ ★ Very unprofessional place to work, as nobody trains you on your first day they just expect you to walk in the doors and start working. No supervision overnights. When unloading trucks they just throw the boxes everywhere or let them fall to the ground even thought some packages are fragile. Very poor place to work I had to leave halfway through my shift because of how poorly they are set up at Canpar. Would not recommend working there, as there are no supervisors or any training given to you when you arrive.
J	Janice Fricker on Google ★ ★ ★ ★ ★ This is by far the worst logistics company I have ever encountered in my life. 1. They have 1 driver serving the cottage country area driving a vehicle that is not fit for the country, hence he doesn't make any of his deliveries. He is also extremely rude and will call you out of nowhere and ask you to drive out your home and meet you at random intersections around wherever he is in the day to get your mail, if you don't answer within 5 mins your package goes to the warehouse. 2. There is absolutely 0 customer service contact for this place or the warehouse. 3. I pay for higher end services and it's a hit or miss wether that company will contract out CANPAR to make the delivery which is what I thought i can avoid by paying more money for Fedex/UPS/Purolator. Never have I ever experienced such horrible service and this guy who's representing the company in Muskoka Lakes should be fired.This whole company should be fired for even existing. I HATE CANPAR please for your own sanity try your very best to avoid them, it's an absolute nightmare.
M	Michael Li on Google ★ ★ ★ ★ ★ I don't claim to know how their management works, so I'll withhold my criticism on that here; however, Canpar has some incredible drivers who definitely deserve praise. Thanks Cole, keep up the good work.