Tri W Imports

Massive selection of artificial florals and Christmas decor.

Great selection and staff fun to work with

Great place to stock up for the store, friendly and helpful staff!

Amazing service organized place - impressed a lot by speaking with the front desk gentleman - such an interesting human being.

Wonderful, unique and trendy wholesale items, friendly and helpful, always well organized and clean. Love strolling through the showroom!

Love going there.. the best staff specially Lan. Always helping me find what I need. Prices are great and products are just amazing!!!

My family has been dealing with Tri W Imports for over 20 years. Recently I was brought to tears with the customer service and lack of accomidation this company provided me. I ordered a large amount of flowers for my wedding spending $$$$$ lots of money. The flowers were perfect and just beautiful I was happy and still happy with the product. My problem occured when I realized I had to many flowers. I was past the policy that was stipulated on the terms but I thought I would call and ask if they could help me as it was for my wedding and i didnt open the boxes they were in perfect condition. Ingrid one of the ladies indicated it was no problem they would refund me the difference in cash the way I paid but would charge me a 25% restocking fee, at this point I was so happy for the accomidation I said thank you so much it will be in a couple weeks, I work long days and my mother is out of the country. 1 week later my mom recieves a phone call from Debbie, asking when I was coming as they had someone interested and that instead of ordering the flowers for their new customer they would use mine, my mom said next week as I am out of the country. 1 week later (today) my mother in law went out of her way to Tri W Imports to do me a favor as I could not make it and she went to go get my refund. Inrgrid was rude and said no they will only give me a store credit, my mother in law called me and then I spoke to ingrid who treated me very rudly with a horrible attitude she then said that is fine I will reimburse you with the cash I just dont know if we have that amount on hand. I was thankful and the call ended. Not even 1 min later Debbie called me, telling me they will not accomidate me as it was my fault , and put the blame on me. They said I told them last week I would bring it back, and I didnt tell them I was returning both the orchids and cherrie blossams. The thing is I have all the calls on the recording and I will be filing a complaint because not only do they verbally tell me twice it is not there policy but they will work with me, but they put me down as a customer and made feel like I did something wrong. I called them to ask initially they said yes then they turned around and said no. ***I went on the website 10% restocking fee charge not 25% ****. I am extremely hurt and bothered by the attitude and actions of these business women. I would just be cautions and get everything in writing because I am not out over $700.00 because they told me it was my fault and called me a liar. I am sorry abou the bad review, like indicated my initial experience was fantastic accomidating but then it turned into a sour fruit, as this business step on me like a door mat.

We ALWAYS stock up our store here. Take your time or you'll miss something!