Toothworks Pine Ridge Dental Centre

My family and I have been patients for over 15 years at Pine Ridge Dental and I only have positive comments for this dental office. The overall care and customer service is in a league of it own and I would highly recommend this office. I would also recommend Pam (hygienist) for her excellence. She is the main reason why I’m writing this review and I appreciate the care that she has provided to our family over the years. Keep up the great work

Horrible custom service and rude receptionists. When Dr. Black owned Pineridge it was amazing! Staff were polite and the experience was great. Dr.Black prided himself on making an experience that was positive for clients. Now that ownership has changed so has the atmosphere and attitude. On my last appointment I specifically checked prior to my appointment the price and then confirmed again once I checked in. Fast forward to having to pay… the receptionist tells me a total almost $100 over what I had been previously told. When I question it, she gets very rude and says I should of known better, I do not work in the dental industry how would I know? She proceeded to be rude, I actually had to ask to speak to someone else to resolve the issue. Today I was suppose to have a dentist appointment. I called on Friday to try and reschedule the appointment. I left a voicemail stating that I was wanting to reschedule and my number to call me back at. I never heard anything from them. I called earlier today, the phone went straight to voicemail. I reworked my day to go to the appointment as I know you can be charged for a no show. I arrive and call in to say I am here. They can not find my appointment. They have a note saying I cancelled. I proceed to ask why they never called me back and that I wanted to reschedule not cancel. The receptionist again becomes rude and tells me that, that is what I requested and that I had cancelled. She then proceeds to tell me that they gave my appointment slot away but could “fit me in” in 30 minutes. I couldn’t wait 30 minutes as I took my work lunch to make the appointment. When I express my frustration the receptionist again with a tone tells me it was what I said on my voicemail and that they are having problems with their phone systems. Safe to say after 15 years I will now be looking for a new dentist.

One of the best dental clinic in town. I am using them over 15 years now, that speaks in itself. Never had to wait more than 5 minutes from my appointment time. All staffs always have a smiling face

Everyone was so wonderful making my children's first visit at Toothworks Pine Ridge Dental a great experience!! Dentist was very good as well especially explaining and dealing with my youngest child with autism. Will be patients for life :)

Staff are professional. Setting is great. Pam is kind, relaxes her patients and does a thorough cleaning. Would recommend.

The best experience you can have . . . at the dentist! Three cavities, no pain! Lots of little breaks to relax my jaw. Dr. Ponte spent a lot of time afterward to discuss my dental health.

Very clean and great smelling office. Lovely calming waiting room. Great selection of music. All the staff are lovely and pleasant. I've had one dentist, I cannot recall his name and the orthodontist, Dr. Ponte. I was very satisfied with both doctors.

We have always had a positive experience with staff and their knowledge they share. They continue to stay up to date in the latest on dentistry, and we have enjoyed their highly clean environment. A well deserved 5 stars!