Tirecraft Belleville

I took my Jeep into Tirecraft Belleville for a full rear alignment on Friday, September 7th. I even spoke to Jen, the manager on the phone prior to booking my appointment to insure they fully understood what was needed. My mechanic had previously installed an aftermarket Upper control arm that’s fully adjustable on my vehicle so that we would have a proper alignment and toe. Jen insured me her technicians where up to the task and it would probably take longer than normal to complete. She quoted me 1-2 hours which I agreed upon. My wife and I dropped the truck off at 9.00 am Friday morning and walked over to Tim Hortons to grab a coffee. Approximately 30 to 35 minutes, we headed back and the technician was already finished with our vehicle and was just backing it into a parking space. We proceeded into the Tirecraft store to be told the alignment was completed. I of course asked how was the backend alignment where the upper control arm was installed and she informed me they hadn’t touched it – it wasn’t that bad off! I then explained to her it wasn’t fine and that’s why I brought it in. I explained to her what we had discussed and she simply told me they don’t have any specs for my vehicle, but they adjusted the front- which was not needed! I asked her why she would tell me to bring the vehicle in if they didn’t have the specs for my vehicle. We paid for the apparent alignment, left and still had wheel hop in the back, and could clearly hear the dyna whining and the whole vehicle was drifting to the right! I came home and called Jen at Tirecraft Belleville back and she was no help. I called back on Sat as the vehicle was still acting wonky and was told she was out of the shop, but would return my phone call when she came in. I made three more attempts to get in touch with Jen and was not successful. I took it into my local Goodyear on hwy 62 today, Monday Sept, 10th and the alignment was way out. My wife was able to reach Jen on the phone and she did reimburse the payment for the alignment. Lesson learned on our end. I cannot speak for any of the other services Tirecraft Stores, or any other Tirecraft location, but if looking for an alignment in Belleville, Ont I recommend avoiding Tirecraft Belleville, located on Dundas street west. The Goodyear alignment specs on left, Tirecraft Belleville on the right!

Excellent service. I noticed a tack had penetrated my tire and they were able to accommodate me the same day and not only that, they did not even charge me because there was no puncture. 5 out of 5 stars all day. Would highly recommend! Thank you!

U P D A T E Tirecraft made mistakes, that happens. How a company deals with mistakes is a sign of their character. Tirecraft completely made good on my complaint and that shows good corporate character, I will deal with them again. Took my daughter's Matrix in to have new tires installed. (Tires purchased elsewhere.) They called and talked me into getting an alignment so I reluctantly agreed. On drive home I noticed that the steering wheel now pointed a bit to the left while driving straight. I called the shop back and spoke to some guy that seemed knowledgeable and he said that they would fix it and to bring the car in Friday morning at 08:00. This was good but cutting it close since I had to deliver the car to my daughter in Ottawa for 12:00. I show up at 7:50 to get the car in and fixed. NOBODY knew anything about the appointment and they said there was nobody in that could do the work. (Somebody called in.) One guy at the desk said he could take the car for a drive but I asked him what was that going to fix? Long story but the end result is that I paid $100+ to get an alignment and the result is my daughter in Ottawa is now driving a car with the wheel point left until she spends more $$$ to get the job done right. DON'T get an alignment here!

Strongly recommend them ! They put on my summer tires . N also informed me that I had to get ,shocks struts.

Fast, friendly service and very reasonably priced. Very quick turnaround and great price for a set of hard to find rims. Thanks.

I brought my car in to have a leak in one of my tires looked at. When I got my car back I noticed that 2 of my lug nuts were cross threaded and damaged so badly that 2 studs needed to be replaced. They only took off one wheel and damaged 2 / 5 of the lug nuts they took off.

Had a major breakdown on the 401 and got my vehicle towed to this Tirecraft late at night. Dropped of my keys in the slot and called first thing in the morning. They got at it quickly and were awesome in their communication. Unfortunately my vehicle was beyond repair but they were so good at helping me with next steps. I would highly recommend them!

-I cannot recommend them any less- Took my truck there a little while ago for an alignment and they dropped my truck off the lift, I told them I wanted it fixed professionally and they agreed. A week or so later I called and they said my truck was fixed but when I picked it up I noticed the driver window didn’t work right paint around the front fender was off and the cab noise around the door. when I asked them if the repair work was done by a professional they simply said “we’re not sure”. I finally had enough and took it to carstar to have the damage appraised, the quote was 3500-4500$ Depending on how much of it I wanted to fix. If you value your vehicle not being required 4000$ In repair for a simple alignment I would recommend going to -ANY- other place. Seriously wish there was an option for negative star ratings