Tippet-Richardson Moving & Storage

First of all, i have done many moves corporately around the world and this was a private move after we retired. Don't expect the same level of service on a personal move. The Calgary end of our move to ON was great. The coordinator we dealt with was professional, helpful & knowledgeable. The packers were generally professional but the one doing the kitchen was grumpy and wouldn't let us leave our coffee pot or kettle out for the next morning. The coordination at the Ontario end for unpacking was very good. They arrived on time and had adequate resources to unpack. They unpack and you try and keep up with all of them but that's impossible. All boxes were not numbered so you can't really know if they all arrived. here's where it gets bad. They don't tell you that you are supposed to catch all house damage (dings to wall, corners, etc.) before the driver leaves and have him accept responsibility for them. (like you took pictures of the whole house before they came to prove damage!) Later they'll tell you your moving insurance doesn't cover structure damage. claim denied. also, if you submit your claim and later find something is missing, too bad and the form clearly says so. Claim denied. finally, if you have damage to something they moved you may as well forget it. We had an antique canister damaged (1 0f a set of 4) As it effects the value of the entire set we claimed $100. Also, when we asked about unpackers, the driver knew nothing, the local agent denied responsibility and we had to phone our coordinator in Calgary to get action. They refer their claims to an adjuster company whose job is to deny everything possible, Megan K is good at that. Poor communicator though. She offered us $20 for our canister damage and the offer was good until the Friday. If we wanted to argue we had to submit some form of proof that the damaged canister was worth what we claimed. I have no &^%$# clue how during a pandemic i was supposed to do that! I responded back to Megan with a counter, received no reply and and $20 appeared in my account on the Thursday morning. I'm giving the $20 to charity as some compassion should come out of this experience. So on a $13K move, they felt the need to argue over $80. Caveat Emptor! Did i mention we were retired seniors? Do you think we'll refer people to this mover (Allied Van Lines) ......NOT!!!!

I’m gonna be completely honest.This company is very special it’s one of the rear gems. It all started when I shipped from the United Arab Emirates to Edmonton Alberta the company in Dubai was trying to make me pay around $1200 extra for storage and they never had my items for storage. It was weeks just going back-and-forth with the company going no where then I contacted this company who were supposed to deliver my goods to my house certain person name Linda Andrew was really nice and helped me a lot. Sending me my goods as she understood that the company in UAE was trying to pull a fast one. although I asked a lot of questions she was always happy to answer and honestly I feel like she deserves a raise. then there is the delivery driver although he was a bit late he was very apologetic and very professional!As soon as he came to the customs office he quickly cleared everything he understood that he was late he was very apologetic and kind. I also think he should deserve a raise hats off to this company very professional and very kind companies now days are all about business but this company has more to it. AMAZING 100% recommend!!!

Tony and Adam were super hardworking and nice guys in unpacking our boxes at our new home in Calgary. They were very helpful throughout the whole process. We send our commendations to Tony and Adam.

Thank you so much Calgary team with our office move. What started off as needing only document storage, quickly changed to a 5000 sq ft office move. I was given 4 days notice to move the office and M. made it happen calling in extra help given the short time frame. Everyone was courteous, professional and on task. Thank you so much to M. and his team for making this happen.

Our local clearing agents for our move from Australia but one of their four offices in Canada answer their phone.... How on earth do you run a company that cannot answer phones. We are in Calgary at the moment and my last resort would be to actually have to drive to your offices to be able to speak to somebody.

I am an employee. I write this review on this company with pleasure. I only worked here for 8 weeks before I was diagnosed with Cancer. Tippet Richardson did not hesitate to fully and completely support me during this past year. I am still not back to work full time, but my boss has been kind enough to allow me to work at my pace, as my recovery progresses. Sometimes reviews have to be about the core value of a place as well as consumer experience. This truly is a "family". I am grateful for the support they have shown me.

We recently used Tippet Richardson for a cross country move. The move was fine but they damaged a chair in the process. After filing a claim with them, there was radio silence from the representatives. Two months of ignored follow-ups from our end through emails, phone messages, voicemails, and broken promises of 'someone will call you by end of day' later we are still chasing the company for a response. Completely unreliable customer service and unprofessional behavior. You better hope they do not mess your items up or it will never get resolved or will be handled incompetently.

Worst moving experience we’ve ever had. Never got a final detailed invoice, but credit card was charged $4K more than original quote. What was the additional charge for, specifically? Never was communicated to us. Showed up 3 weeks late to destination, furniture assembly was incomplete, scope of work in estimate included taking away all materials but movers got in their truck and left everything behind. We explained to Lorraine Piraux that we had a second stop at our storage unit next door to our new residence destination and was told that wouldn’t be a problem. Should have got that in writing from her, it cost us an additional fee upon arrival. Wendy Howard promised to send us a detailed invoice showing what we were charged for. We never got it. Several items were crated in wooden crates, uncrating crew never showed up (movers wouldn’t touch the crates, “we don’t do crates.”) So disappointed in this experience. Will never us them or any Allied Moving affiliate again.