Tim Hortons - Vegreville

The food (Specifically The Wedges) is good when fresh. Nonetheless, it rarely tastes fresh and is often dry. The Staff are also incompetent and consistently mess up orders. I always get a double-double and consistently the sugar is forgotten as well as the chipotle dipping sauce to my wedges.

This Tim Hortons has to be one of the worst I’ve ever been to, there hours are always inconsistent some days they are open past 12am other days they close at 9pm. They also don’t have most of their menu available past a certain time because “we don’t want to make a breakfast wrap past 5pm”

This place used to be a lot better; not sure if recent decline is due to the location itself, or orders/constraints coming from higher up. I placed a mobile order through the app today after work. I arrived at the Drive-Thru and was told that they couldn't give me the items I had ordered - 2 Egg & Cheese Farmer's Wraps - because they stop serving breakfast at 4pm. OK, if that's the case then ideally the app would have *prevented* me from ordering breakfast items (and I thought Tims' advertises all-day breakfast anyway?)... but whatever, no biggie I can deal with that. However, I'm not psychic; how am I expected to know that I can't order specific items after 4pm if the tool I'm using to place said order doesn't tell me? I then asked if I could get refunded for the items I had ordered since they are unavailable - had to wait a minute, then I was instead told that I could pick any of the chicken wraps as a replacement. I don't eat meat so said that wouldn't really work for me, and once again requested a refund for the items I had ordered. Waited a bit again, and this time I was told that they could make any of the wrap items without meat (so literally just a wrap with Lettuce, Tomato, and mayo/ranch/whatever sauce?). I wasn't satisfied with that so again asked if I could get a refund and this was told I could also swap my wraps for 2 Caprese sandwiches. Rather than wasting time having my question blatantly ignored again, I caved and said OK to that - at least it's something I can still eat. Then I find out they don't actually have the mozza for the Caprese (they're out), so I accept cheddar instead. So at the end of this, I leave with something that I didn't actually order - and even my *substitution* items couldn't be made properly (according to recipe/menu). If I have already paid you for the item and you aren't able to give me that item when I come to pick it up, that's fine - sometimes glitches happen or small mistakes get made, that's completely understandable. What really annoys me about this is that I requested a refund THREE SEPARATE TIMES and was ignored each time then offered subpar substitutions. If you would have just *acknowledged* my question instead of deflecting, I wouldn't have been so angry, but at this point I feel like I've been lied to (false advertising with "all day breakfast") and ripped off. If I order an item from literally almost *any other business* and it is out of stock or otherwise unavailable when I come in to pick it up, a REFUND is generally considered to be a standard way to resolve that discrepancy, no? (Since a raincheck doesn't really work in this situation.) Needless to say, it will be a long while before I return to this location again. So potential customers BEWARE - apparently this Tim's won't give you your money back once they already have it, even if the fault is on them.

I have to be honest, Tim's have gone down hill with there quality. I loved them before, hopefully they change !! ?

I was in the drive thru today and my coffee was wrong I didn’t get offered a drink tray and saw black pieces floating in my quencher. This has happened more than once with getting my order wrong and I’m not impressed by it. Every morning when I come I get the wrong coffee.

One car ahead of us 12 minutes Coffee cold because they made it 12 minutes ago I was told they spent 100 bucks so we could wait

This Location is Single Handedly the SLOWEST Tim Hortons I have ever been to in all of Alberta/B.C. This review isn't based off a 1 time experience. It is Consistently soul squishingly slow.

My today review : very nice service with big smile, enjoyed delicious chicken sandwich and Awosme large iced capp while checking out photos for old hockey memories on the walls. Always out of Yogurt, even in early morning.. So why you keep it on the menus??