Tilia Botanicals - Creston

HONESTY

We believe in full disclosure of what’s in all our products. You have a right to know what goes on and in your body.

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We will never “upsell” when something at a lesser price is equally effective. It is just wrong and we aren’t going to do it.

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If we make a mistake we’ll admit it and we’ll make it right. Simple as that.

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RESPECT

We respect our customers and our earth enough to ensure we use only ingredients that are of the best quality and ethically and sustainably sourced. Our commitment to our planet and future generations has lead us to be a “bring your own container store” and to strive to be a zero waste business.

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We love the plants we work with and the people who harvest them and this is why we follow only respectful, ethical practice when we harvest and we honour our growers and harvesters by giving them ongoing support and fair prices

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We are extremely grateful to all our customers for their amazing support and we are honoured when they visit our shop, whether they buy something or not.

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INTEGRITY

We do not ever judge our customers or clients and we always guarantee their right to confidentiality. We guarantee that we will do everything within our power to make sure no one ever feels unsafe sharing their personal health journey with us.

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If we tell you we will do something for you, or order something for you, or teach you something then please know that this is exactly what we will do. No exceptions.

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No hovering, we promise. When you come into our store we will check with you and see if you need our help and if you just want to browse, please feel welcome. No one should ever feel they are being stalked in a store. We’re here to help if decide you need help. If you shop online then we promise not to bombard you with pop-ups and emails.

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INDIVIDUALIZED SERVICE

No matter how many questions you ask we promise to answer them as honestly and as helpfully as we can. Questions are how people learn, how they make sure what is right for them and how they build a trusting relationship with us. So ask away!

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Don’t want almond oil in your cream? Want a bath bomb in pink not blue? Can’t find exactly the right product for your specific health issue? That is fine with us, we’ll make you exactly what you want and need. You are not bothering us when you make special requests, we truly want you to have the right thing for you (and besides we love creating new customized products!)

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PLAYFULNESS + FUN

No one ever says “I laughed too much in my life” do they? Most of us laugh too little in fact. So we are committed to creating a fun space to shop, heal and learn. To that end we promise to laugh at your jokes, giggle with you when you indulge in an herbal truffle and we’ll even share our coloured markers with you so you can colour outside the lines on the blending bar labels.