The UPS Store

@UPS_Canada You guys are claiming to have delivered my order but didn't and chose to close the investigation without informing the me (the customer).... completely unreliable and fraudulent. Your driver most likely stole my product and claimed it was delivered.

Its disappointing to not receive my package on time and date ups itself promise on. And it is not professional to not inform customer why there delay in couple more days. Each time I paid for there service ended up waiting 4-7 days additional here in Brampton,ontario. And really as business entrepreneur professional its word of mouth advertisement, so I will not be recommending UPS to friends families and my employees.

My package was 4 days late passed the expected delivery day without reasoning. When I received my package at the ups was excited and went back to my car and went home to open it. I live 5 mins away from the store. When I got home, I noticed the box was tampered like someone opened it. I regret not checking the box in the ups store before leaving. Just completed a 12hr shift was extremely tired. And got to the store 10mins before closing. I then opened the the box and noticed my AirPod box looked weird as if it was opened because there was no plastic covering on it and the box itself looks kind of dirty like someone opened the box with dirty hands. Further opening the AirPod box, the AirPods are gone. I am so upset! Someone from UPS stole my AirPods out the box. I immediately tried going back to the ups store but by time I went back they were closed. I called them twice and the investigation department is closed. I called apple and they are launching an investigation. This is insane. Good luck to the idiot that stole my engraved AirPods. It has my pet name and date of birth with emojis on it. I hope apple tracks down where the AirPods are by the serial number and it being activated so I can send the police to their location. I can imagine how many other people experience theft before. It’s frustrating because I would order apple stuff online and pick up in store. But for some reason Airpods that are engraved has to be delivered. No pick up option. Worst thing it’s coming from apple in Vietnam. I’ve never had any problems picking up packages in person at ups store. I’d rather pick up in store on my own time then for it to be delivered at my door step and make it vulnerable for someone to steal it. This is heartbreaking. I worked so hard to reward myself all for nothing.

Recently came to this location where there was a line which the service representative was serving. While a client she was serving was doing some paperwork, she noticed that I already had a tracking label on my package for shipping and asked me to come forward, scanned my package and it was then taken for shipping. Great customer service. Thank you

Been to this location twice now after mistakingly going to the location on Worthington (avoid that location at all costs) This store is AMAZING!! Both times here the staff was very friendly and helpful and answered all of our questions. Thanks to the staff - we don't ship a lot, but we'll definitely head back here when we do!

When you drop the packages at this location make sure they scan your packages because I lost my package at this location and never found it. Moreover, when you call to UPS customers service make sure they do it their job.

They hang up the phone They don’t know anything The huy told me i will receive my package after 2 weeks I asked him about his name He hanged up the phone

Their staff is not trained especially girl working on Saturday. Charged me for UPS returns when it is normally free to print labels. Good money making policy!!