The UPS Store - Airdrie
3.2/5
★
based on 8 reviews
About The UPS Store
“I’m always impressed with the level of customer service Manpal and the staff provide. I frequently use their 3D printing services, and the projects come out great every time. Plus, the process is quite speedy! Manpal is very quick to respond with a quote, and once the printing starts, I can always expect the project to be finished and ready for pickup for the next day. Great job guys! See you soon.”
Jared Zecchel
Contact The UPS Store
| Address : | 304 Main St S #203, Airdrie, AB T4B 3M2, Canada |
| Phone : | 📞 + |
| Postal code : | 4 |
| Website : | http://theupsstore.ca/253 |
| Categories : | |
| City : | B |
| Description : | Store offering shipping, packaging, printing & other services, plus office supplies. |
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Adel A on Google
★ ★ ★ ★ ★ EFFICIENT and HARDWORKING small business family. I had to ship this package to my grandparents, and I was so glad my shipment was delivered on time and was taken great care of by the owner. I appreciate for the honesty and hardwork the owner and his wife puts into. If you would like your work done by a place which is efficient, helpful, welcoming, trust worthy and caring, I would recommend this place 100%.
Note: They would go beyond customer service, they treat customers with respect and courtesy. I thank you for all the help !!
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Sharon Shuttleworth on Google
★ ★ ★ ★ ★ I ordered something from Amazon and gave a PO Box #, not realizing UPS does not deliver to PO boxes. In this time of State of Emergency, I got a text from UPS saying that my order was undeliverable. After many days of trying fruitlessly to get through by phone, I called UPS Store in Airdrie and asked if there was any way they could get a different address to UPS for me. GP (or DP??) was so helpful, said that he would try and would get back to me. And he did, saying that everything should be okay now. It was an item that might help get me through self-isolation while keeping my sanity, and I can't thank UPS Store enough for helping me, even when I'm sure he's got more than his share of problems right now.
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Lee Frantz on Google
★ ★ ★ ★ ★ My wife used to bring her business here all the time. Today she was sending an item for me with a prepaid shipping label- the man providing service decided they wanted to complain to her about how they don't appreciate helping her because they aren't making any money off the current transaction (however not so politely). Terrible customer service- clearly not about making the customer happy - everyone is simply a transaction and they clearly don't mind making anyone's experience a poor one.
And the reply from UPS seems as though you are trying to justify being rude. The customer service should be there to help and avoid making any experience an unpleasant one. Try to convince me that being rude in that circumstance was justified.
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Eddi Ghost on Google
★ ★ ★ ★ ★ I have no idea why this place only has a 3 star rating. I've been dealing with the most ridiculous package situation ever and one of the gentlemen who works here is bending over backwards to help me with it. Not only did he remember me and my name/the package I was sending, but when it turned out that I was given the wrong address and had to change it (mid-shipment), he was helpful with that, and then when for whatever reason the address wasn't changed on the American side, he made sure to follow up with them and see what was going on without me having to come down or repeat any of the information I had already given. They're really proactive and helpful at this location and I'll 100% be using them again. Stellar, above and beyond helpful employees.
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Ember Cheng on Google
★ ★ ★ ★ ★ The staff and the manager was super friendly and very understanding. I had 2 incidence that I tried to mail the important document to China. I tried Canada Post first. even though the staff in the post office are very nice and polite but not only they have so many restrictions and they can not guarantee the delivery time and they are way more expensive and they have operation down time from time to time. also if I sent as priority mail if they are unable to deliver to the person I will get forced to charge the return shipping which close to $100.00 but when I went into the UPS store, they were polite and answer all my question and concerned and they gave me an educated suggestion not only I have my important document delivered on time and earlier than the priority shipping in Canada post but also It is cheaper. I understand that for some people, this operation time is not very convenient. But in my case, today I arrived the office 3 minutes after they closed down the shop , the manager still came to the door greeted me. I was totally prepared that I will have to come back the next day but he welcomed me into the store after he heard what I want to do and still take his time to answer all my questions like the normal business hours. and their price still cheaper than Canada post. I am sooooo grateful and impressed for their caring nature and I felt I have to tell everyone about it! I will for sure recommend everyone I know in town. if you have important document need to sent overseas and you want to get it to the destination fast and secure, this store is your best choice !
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kat skot on Google
★ ★ ★ ★ ★ Horrible customer service. I got a tracking text saying my package was at a pick up point. Ready to be picked up. And the man refused to even look and see if my package was there, he said if the was "no address given on the pick up text your package isn't here. Just wait they might try Re deliver it." When I asked if he could look he said "no its not here"...
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C Parent on Google
★ ★ ★ ★ ★ I had to drop off a parcel to be shipped. It turned out that there was an issue with the paperwork and the manager was so helpful! I don't know if I'll have a need to use these guys again, but I wouldn't hesitate! They were great!
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Dan Gammond on Google
★ ★ ★ ★ ★ It is said that the extra mile is a lonely place because not a lot of people bother to travel it. Not the case for this place and the Manager (GD). I brought a large set of blue prints that I had already failed to print at 2 other places under an ugly deadline and GD said he could get it done even though the store was obviously very busy and closing was at 6:30 (this was at 1:30) and the special printer was going slow due to an unknown issue. When I inquired he said "i will get it done". Store was closed now for over an hour and there in the window is GD hammering out my plans. Deadline met, thank you GD and the Airdrie UPS store. Respect and gratitude.
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