The Planted Arrow Flowers & Gifts

The gift basket was well done and the delivery was timely. The owner & staff are friendly & helpful and make every effort to ensure the customer is happy.

My uncle and aunt were very pleased with the flowers but he said he was still sleeping when you phoned about the delivery and when you actually delivered them. He laughed because he is usually awake much earlier than that. Thank you very much.

Ordered a thank you "designers choice" bouquet for a coworker. It was delivered and is STUNNING!!

If there were negative stars - that's what we would give. My husband ordered a bouquet of flowers to be delivered to my work from The Planted Arrow. They weren't sure if they would be able to deliver on the Friday so he told them that's okay and that he understood they were busy (it was 11am on Friday when he called) so he said not a problem and that Saturday delivery to our home would be just fine. When he placed the order he was very specific and said he wanted at least three orchids, no roses and nice greenery. He specifically called to ensure he could explain exactly what he wanted so there would be no confusion. The woman said no problem and gave him a breakdown that orchids are $20 each, delivery was $20 and he said to include at least 3 orchids as the main flower and to dress up the bouquet with greenery, etc and specifically NO roses. She said that a nice bouquet would typically cost around $120 to which my husband replied, "that's perfect." The bouquet was delivered to our home Saturday afternoon and the bouquet consisted of 1 small yellow orchid, 3 roses and some greenery. When I thanked my husband for the flowers and he hadn't seen them yet, he said were you impressed with the arrangement (he was excited as he knows orchids are my favorite flower). I said yes they are beautiful and he said well what was in it? I said roses and an orchid and he was not happy as he was very specific with his order. He then called the store and explained that the bouquet was not at all what he asked for and he thought it was ugly. He told the woman he did not want a refund or anything for free but as a business owner he wanted her to know that he was not satisfied at all. She then went on to criticize my husband's taste and said, "well next time you order I will know you are more traditional and prefer that over a tropical arrangement." Whenever she started criticizing his taste and explaining to him that she was the one who made the arrangement herself and kept insisting that it was his taste that was the problem, he just wanted to get off the phone. Needles to say there won't be a next time. We are a firm believers in NEVER posting negative reviews until you give the company a chance to redeem themselves (a simple apology would have been sufficient or a replacement) however that was not the case here and we will never be recommending The Planted Arrow to any of our friends and/or family.

Wonderful flowers and speedy, thoughtful service. Thank you so much for helping us cheer up a friend who's going through a tough time!!! We'll definitely order from you again.

Beautiful store and amazing customer service. I love their selection of arrangements, plants and gifts. I’ve never been disappointed in any order I’ve made whether it was pre-ordered or a walk-in. Keep up the good work!

Your website is amazing and so easy to shop! Thank you for posting accurate prices and listing what is in stock verses sold out! The email receipt ( I ordered over the telephone) and the email confirmation once delivered was AMAZING! My friend loved her beautiful bouquet! Amazing service, amazing and fair prices and quick delivery!

Great service, Beautiful flowers and very talented staff. We couldn't have asked for a better florist for our big day! Totally recommend Kelly for all your flower needs!