The Green Box - Unity

Great experience with the manager. Very reasonably priced.

"Just a hint" Updating your website to shop online would work for curbside orders but then you knew that ????

This particular store is decent with a wide selection and reasonable prices. This two-star review is a reflection of their refusal to stand behind their products. I purchased two disposable Edison Limelight vapes. I was very happy with the first one. The second one stopped working before the cannabis extract was finished. The LED light would blink and the coil would not heat up. I returned to the store 2 weeks later and politely asked for a replacement. I was told they don't carry that product anymore and there was nothing that can be done. I was told that having the unit stop working meant that is was out of cannabis oil, even though the oil was CLEARLY VISIBLE through the glass vial. I was told that I would have to contact the manufacturer directly if I was not satisfied. This is a horrible policy that has lost itself a repeat customer. I was also told to hang onto the pen as I could take apart the pen and dab the remaining oil. This would involve taking apart a sealed unit and breaking glass? Is this advice they should be giving to customers? Telling customers they don't warranty the products they sell is sleazy and short-sighted. I will be boycotting this chain on principle and hope others will avoid buying any electronic products from Green Box moving forward. Edit: Since the owner just replied with a different version of events, I dropped a star off the review. I was never asked to produce a receipt. I was FLATLY TOLD THAT NO EXCHANGE OR REFUND WAS AVAILABLE. The word "receipt" was never uttered.