The Bank Athletic Club - Strathmore

Really awesome staff and space :)

Great instructors and variety of classes.

Great staff, great classes, and lots of equipment. I've been going here since it opened and plan to be a lifetime member ?

bright, modern, and clean facilities — staff seem very nice

Signed a 12 month contract and was told by the employee that signed me up that my payments would come out on the third of every month. Which was all fine and dandy . So i wanted to cancel my contract because i moved to a new place and was going to cancel my contract before payment was due (to my knowledge it was the third) But when i looked at my bank statement it had come out on the first (which i didn't have the funds to pay for it in that account) so i called them to ask why they pulled out the payment early. The Owner Barb than went on to tell me that i was incorrect and that a employee would never tell me the payment comes out on the 3rd (i take that as being called a liar) she than said she was with client and would call me back. I Might add she had a atrocious attitude, for the first called. When she called me back however her attitude was better. So the next day i get a call saying my payment bounced (which doesn't surprise me because i don't have overdraft on my bank account) I did not call them back but did go into the facility the next day to cancel. When i tried canceling Barb wasn't there so the employee called her. Once again with a horrific attitude, told me that i now had to pay for August and only than she would cancel my contract. (My argument is why would i pay for a month i'm not going to use) She said it was because payment date had already passed in which my reply was i was misinformed on the payment dates and would have canceled at the proper time if i had been informed properly. Once again she proceeded not to take responsibility for the miscommunication and threatened that if i didn't pay that day that she would send me to collections and would take out payment on Sept. 1st. When i tried telling her my reasoning for not paying (aka because i have already moved) she got more upset and hung up on me. So now i am here writing my review. I am extremely upset and utterly baffled at the lack of professionalism and would highly recommend you DO NOT sign a contract with them! If you are to choose there facility to work out, that you do month to month payments and make sure you get everything on paper!

I was recently told during a global pandemic that I couldn’t cancel my contract. In fact, she called me later and left a message on my machine. “I hope you come back when you’re brave enough.” That sealed the deal. I’m brave enough to never go back.

Great club with the best instructors! Big thank you to Barb who teaches the Older Adults-Results classes. Your enthusiasm and coaching style is perfect.