Thai Express Restaurant Gatineau
3.5/5
★
based on 8 reviews
Contact Thai Express Restaurant Gatineau
| Address : | 450 Boulevard Saint-Joseph, Gatineau, Quebec J8Y 3Y7, Canada |
| Phone : | 📞 +898 |
| Website : | https://thaiexpress.ca/fr/emplacements/ |
| Categories : | |
| City : | Y |
| Description : | Noodles, stir-fries, curries & other Thai dishes served in a down-to-earth restaurant. |
|
Y
|
Yatan WM on Google
★ ★ ★ ★ ★ I used to like this place, and the food is good, however your service has become terrible and I believe your priorities are in the wrong place. I walked in to your restaurant with a long line-up of people which is not the issue. I expected to wait a while for my food but not over 30 minutes. What really made me angry however, was the fact that your staff was prioritizing incoming delivery orders while you had a long line of people in front of you waiting in person to be served. I saw 6 different delivery people come in and have their orders ready for pickup in less than 2 minutes and all of this while I still waited for my food that took over half an hour. The people who come in to your restaurant shouldn’t have their priority taken away from them just because someone called in an order. I believe you are mismanaging the priority you are giving to your customers who show up in person. Skip-the-dishes should not mean skip the people in line. Your in-person customers deserve better.
I won’t be returning.
|
|
c
|
chimolpopoca on Google
★ ★ ★ ★ ★ Every single time, I’m talking about easily my past 7 orders, it’s always WRONG. It doesn’t matter how many times you WRITE DOWN that you want a Pepsi and NOT a Diet Pepsi… every single time. They need to start to read the orders because clearly they don’t care.
|
|
B
|
B M on Google
★ ★ ★ ★ ★ I find all of Thai express offerings supremely delicious, varied, creatively prepared, bursting with flavour. Real thai cuisine full of flavours and cook to perfection! Shrimp Pad Thai noodles and fried rice is my favourite.
|
|
M
|
Mathieu Gagnon on Google
★ ★ ★ ★ ★ Great place to grab a bite!! Also almost all meals except for one, can be gluten free. That's the chicken gluten-free pad Thai.
|
|
T
|
Tisha W on Google
★ ★ ★ ★ ★ Very good. I wanted my fried rice to be normal-people-cry-spicy and I wasn't disappointed haha. Thank you again, guys ? My children also love their food
|
|
K
|
Krishna on Google
★ ★ ★ ★ ★ I requested for utensils but got gum instead! Appreciate the substitute :)
|
|
c
|
clarity. xoxo on Google
★ ★ ★ ★ ★ I've been to this branch before a couple times and it always takes them a while to prepare my order.
Today however, they not only took 20 mins to get my food, but they also got it wrong and i noticed only once i got home. I tried calling for 30mins before they finally picked up and then argued with me that they got it right. They then told me to come in person immediately to fix it. I told them I'm in a meeting but the lady on the phone who took my order and kept my receipt did not care. So i went in person while attending my zoom meeting from my phone and once i was there and they checked the records they realized their own mistake and said they would prepare a new meal... except once again they didn't prepare what i asked for and replaced the tofu i asked for with shrimp.
They wasted my whole evening and ruined my meeting. I wasn't asking for a free meal or any extras with my dish, I just wanted what I asked for and even then they could not deliver. Very disappointing and I wish I fought for my money back or something cause this is terrible customer service
|
|
K
|
Kaye Tej on Google
★ ★ ★ ★ ★ Terrible experience and will never be back again. Aside from the missing drink, we also encountered rude lady cashier. We were about to pick-up our online order on the said time which is at 6:57pm (supposed to be curbside pick-up). Me and my husband waited for extra 5min but no one showed up. So, my husband went inside the restaurant to inquire regarding our order and the cashier treated him badly telling him in a not so nice way to just wait because they have a lot of orders.
We do understand that it's busy and WE ARE WILLING TO WAIT. We're just inquiring but the lady cashier did not even listen to him and acting like she doesn't want to hear anything. We ended up waiting for another 20min. after finding out that our order wasn't even ready for pick-up on the said time. Due to disappointment, we didn't even notice that they didn't give us our drink not until we got home. We could have just ordered directly from the restaurant if this is the case. The lady cashier should have proper training for good manners too.
|
Write some of your reviews for the company Thai Express Restaurant Gatineau
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Restaurant, Takeout Restaurant, Asian restaurant, Southeast Asian restaurant, Thai restaurant, Dumpling restaurant, Noodle shop, Salad shop, Soup restaurant,
Nearby places Thai Express Restaurant Gatineau
