St-Basile Honda

They’re friendly and helpful to any of our request or concerns.

I just bought my first car with Maxim Joly. They have a good service and abordable prices!

Very dishonest when it comes to selling a used car. Hid some very important repairs when I was going to pick up my used car. They deny everything, were very rude. Would not recommend anyone to purchase a used car from them. Very disappointed...

After a few emails, calls and texts back-n-forth booked an appointment to "see and test ride" an used vehicle and a possible 'closing' the same day. Drove from Toronto-ON, reached early and here are my thoughts: PROS: 1. Very spacious and well appointed showroom. 2. Nice and courteous front end staff. 3. Good, clean waiting area with free coffee. 4. Nice selection of vehicles available (both new and used). 5. Tim Hortons and other fast food joints within walking distance. CONS: 1. Even though we had an appointment two days in advance the car was not ready for "viewing". (a) The multi-point pre-inspection was not done. (b) The car was not cleaned (even once) since received by Honda. (c) The inside was, in fact filthy, unfit for entry, especially in these Covid-19 times. Not just dust, there were garbage lying everywhere, including plastic wrappers, foils, food tid-bits, medicine strips, broken scraps of car-parts and anything and everything you can think off. There were also oil and dry smudges in every touch-spot. The state was so abysmal that you can easily assume that the previous owner had never cleaned and vacuumed his/her car in years. 2. Upon pointing out the above the salesman (Mr. Alexandre Blouin) retorted that "he has seen much worse state of cars". I mean, what? Well, Ok; but you're supposed to clean it up for "viewing", don't you? 3. There were dings, scratches, paint chip-offs etc. and Mr. Blouin was unsure whether they'll fix them before sale. 4. The Bluetooth system wasn't working and Mr. Blouin couldn't figure-it out, stated they'll fix it later. Hmm, fair enough, but defeats the purpose of a 'viewing and possible closing', doesn't it? 5. The original Alloy wheels were not available, even though I was confirmed over phone that they will be. 6. We yet took the test-drive, found it fine and wanted to close the deal subject to certain conditions and pricing, BUT: (a) Mr. Blouin tried to upsale additional stuff, which I declined. (b) At one point, while discussing I said, "brother, this needs..."; and Mr. Blouin instantly cut-me-off saying, "I am not your BROTHER". 7. ^ This was the point of no return... CONCLUSION: Besides Mr. Blouin I also communicated with Mr. Félix Guillemette, their Sales Director. I found him a through gentleman. A bespoke and totally professional person. He was kind, knowledgeable and very accommodating. Too bad we could not go thru the deal, but if we had only dealt with him, we likely would have. Overall, St. Basile Honda is not a bad company, just that a bit of "people training" and a little insight could help.

Had a great experience buying a new vehicle here. The whole process was a breeze. I would recommend this dealership.

Fast and good service received, explained in details and no hidden cost, very satisfied customer and I 100% recommend Honda St Basile to all the cars lover

First time to go is the last time as well . So disappointed! The sales can’t speak English and even doesn’t understand a simple question. During this period, there are more guests than cars. Therefore,the sales didn’t really care if you make a purchase or not. “ One car , there are 10 guests waiting for that.” That’s what he said. For me it sounds super rude . Incredible! Even it’s a tough time for buying cars, sales should always keep their courtesy and respect.

Bought a used car at the dealership and by the time I had driven it home, the dash was lit up like a Christmas tree. Within a month, the car had racked up $4000 in repair bills. Just to operate safely. Some of the initial repairs were covered ($650) but after an email or two, they stopped responding to the additional, more expensive bills. Now I have to deal with lawyers and the provincial used car sales laws to prevent from being ripped off. I suggest dealing with a more reputable dealership if you are looking for a used car. Save yourself the trouble and buy a car elsewhere. There are many other options.