Simplifi Fabric Inc.
4.6/5
★
based on 8 reviews
Contact Simplifi Fabric Inc.
| Address : | 10193 Stormont, Dundas and Glengarry County Road 2, Iroquois, ON K0E 1K0, Canada |
| Website : | http://www.simplififabric.ca/ |
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| City : | E |
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Natalia Ovtchinnikova on Google
★ ★ ★ ★ ★ SimpliFabric just demonstrated how to lose a customer from the first order. I've ordered 3 items, paid for shipping 15$. When I received the parcel, one of the items was missing. It took 3 days of me asking them what's going on to find out that the third item "had oversold" and I will be refunded for it. The item cost was 9.80+tax=11.08, the refund is 9.41. There was no communication that one of the items I ordered is not available anymore, if I didn't complain, that would be just it, nobody at the company noticed that the order was not fully fulfilled. There was not even an apology for the mistake, there was no offer to send a piece of a similar fabric instead (not before the main order shipped and not after). So, basically, I didn't receive what I paid for and I paid about $2 for their mistake. It's not about $2 though, it's about how you treat your customer.
What that business practice tells me, is this company doesn't care, they think it's a privilege to shop with them. Guess what, it's not. There are other businesses that do not brush off their customers like that.
Adieu!
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P. P. on Google
★ ★ ★ ★ ★ One of my favourite fabric stores. Excellent customer service. I often receive my order lovingly packaged in a Simply bag. Fabrics are excellent quality.
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Stephanie Seufert on Google
★ ★ ★ ★ ★ I’ve ordered from this fabric shop a few times. They have competitive pricing on luxury and hard to get fabrics (I’m a fan of the Merchant Mills myself) and over all my experience has been fantastic. I love their points system for incentivized buying ad well! I’m looking forward to my next purchase!
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Maura Ricketts on Google
★ ★ ★ ★ ★ Happy story about a problem! When my box of fabric arrived, I thought it must have been packed at a beachside resort! Tiny grains of what looked like sand fell off the packaging. Within minutes I realized that a small package of dye reagents had opened up in the mail. My fabric was nicely wrapped in separate packaging, so no harm to the fabric. A quick email to Simplifi, response that day, new package en route, no problems, no ‘challenges’ and no regrets!
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Meghan Bain on Google
★ ★ ★ ★ ★ I was really excited to order from here but I ran into several issues. I was unaware they had two separate sites--a Canadian and an American one, and I ordered from the US site (the one Google brought me to), which charged me in USD and used USPS for shipping. It was only after seeing my order was shipping from Ontario that I thought it was strange to have been charged in USD, so I found the Canadian site only after deliberately looking for it. I contacted Simplifi twice to try and correct my order before it shipped, the first time using a form on their website, and after not hearing back for two days, I tried again by email. It has been a week and no word. I am now trying to get my order from the shipping service Simplifi selected without consulting me. I don't often think to leave reviews but this lack of customer service and feeling of paying more than I was supposed to from the unnecessary exchange rate and shipping option that I wouldn't have chosen was really frustrating.
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SLOW IT ALL DOWN on Google
★ ★ ★ ★ ★ Fabulous selection. Excellent quality. Incredibly fast delivery. I've been ordering fabric for years from Simplifi.
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Cassandra Houde on Google
★ ★ ★ ★ ★ I've only placed one order from Simplifi so far but can say my first experience was a great one! Shipping was really quick, packaging was great! I wish the fabrics were labeled/included info but really not a big deal. The fabric mystery box is awesome! I'll definitely be ordering more from this shop!
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Shannon Gammel on Google
★ ★ ★ ★ ★ I love all the organic fabric they have. I have been sewing with it for year. Very good quality fabric, shipped packed nicely. And the fact that it is in Canada helps allot.
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