Sheraton Toronto Airport Hotel & Conference Centre

Name: Sheraton Toronto Airport Hotel & Conference Centre
Address: 801 Dixon Rd, Toronto, ON M9W 1J5, Canada, W, Canada

4.2/5 ★ based on 8 reviews

Contact Sheraton Toronto Airport Hotel & Conference Centre

Address :	801 Dixon Rd, Toronto, ON M9W 1J5, Canada
Phone :	📞 +7
Website :	https://www.marriott.com/hotels/travel/yyzds-sheraton-toronto-airport-hotel-and-conference-centre/%3Fscid%3Dbb1a189a-fec3-4d19-a255-54ba596febe2%26y_source%3D1_MTcxNDk4Ni03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D
Categories :	Hotel , Meeting planning service , Wedding venue ,
City :	W
Description :	Contemporary hotel offering a Mediterranean restaurant, a gym & a pool, plus an airport shuttle.

801 Dixon Rd, Toronto, ON M9W 1J5, Canada

Best Hotel in Canada

S	Sonny Sasha Ariel on Google ★ ★ ★ ★ ★ We stayed overnight in Club Level room. The room was great, with really nice amenities like full size bathroom products, Pelegríno waters, nice linens etc. The customer service was incredible from Tori at the front desk. 10/10
S	Sharon Stewart on Google ★ ★ ★ ★ ★ Amazing as always. I stay here everything I visit Toronto. Also, I fly alot and they are close to airport. Favorably priced and they have a fly and park. Shuttle prompt, clean and warm. Try it once and you are hooked. My husband ended up in the hospital as soon as we landed at Pearson. They let me just go literally hour to hour and I had the room as long as I needed it.
C	Cleaning Buddy Incorporated on Google ★ ★ ★ ★ ★ Worst customer experience. The front desk lady was rude and condescending (night shift). She continued to berate when I already moved myself from the situation and lined up with a different front desk worker. My friend had to tell her to stop and move on. Other people in line told her she was rude over the phone and others told her to understand the situation. She popped off and told everyone to go home. It was so unprofessional and very disappointing when we’ve been waiting at the airport for 5hrs and starving.
A	Adriana Stefaneanu on Google ★ ★ ★ ★ ★ This is, by far, the worst hotel ever. Save your money and choose another one. There is a pool limit but you can't make a reservation so you must go check all the time and if you have kids forget it!! At one point they call us saying that we can come to the pool, we went to the reception but surprise: the pool was full. The breakfast is bad, the rooms are very outdated, they say it's a 4 stars hotel but I stayed in 3 stars hotels better than this one.
A	Andrew Hamilton on Google ★ ★ ★ ★ ★ Tired old hotel. Room was spacious, but restaurant food was only okay, small and old ironing board, shuttle drivers certainly not friendly, and quite the complex elevator system... my coffee maker didn't work, and there was no cream anyways. I was put there when Air Canada cancelled my flight, but wouldn't choose to stay there.
M	Mikael Hurst on Google ★ ★ ★ ★ ★ Worst customer service. The guy didn’t listen at all at front desk. He gave hard time to the Uber delivery person and wouldn’t open the elevator access for food delivery even though he waited over 10 minutes getting the food cold. customer he was helping told him they will wait and let him up but he ignored the customer as well and customer told the delivery person he tried his best but he’s not listening. He got the middle finger on the way out by the delivery guy and was well deserved. When customer says I’ll wait they should listen to the customer and not ignore everyone
f	funmilayo Akintola on Google ★ ★ ★ ★ ★ I like the airport Shuttle and the cleanliness of the hotel room. The staff are courteous but not all of them smiles. They look so serious especially the staff at the conference banquet dinner. I wish the room's thermostat can be regulated to warm up a little. The room was cold and front desk staff said thermostat auto adjust itself, so I had to get extra blanket to keep me warm for my entire stay. I was not offered a space heater. I wonder how cold it will be in December winter. There was no available microwave for my room so I could not warm my food. I wish there is hot tub by the pool though. I travel a lot and I have been to different hotels. I feel with what they charge per night, this hotel should be able to have a nice hot tub for relaxation, good thermostat and a microwave for each room. I've paid less for hotel rooms that has them.
a	ashly chan on Google ★ ★ ★ ★ ★ The worst experience I ever have had. I had a horrible night at this hotel on April 18th. Poor room hygiene, bad smell, bugs crawling on the bed, and bug carcasses. I slept very uncomfortable all night, afraid of bugs crawling into my ears. So I wanted to give them a feedback when I checked out ( note that I didn't ask for any compensation or want any compensation from them), but their response is unacceptable. They ignore our feedback. Their customer services definitely need to improve. I have stayed in many hotels, but this is the first time I write a bad review because I don’t want others have a bad experience like us. I give them two stars because I hope they will improve their room services as well as their customer service. I understand all business is struggling due to the pandemic but maintaining a clean and hygienic environment is the key to keep a hotel opens. Be aware and spend your money somewhere else.