Sereno Wellness & Spa

Name: Sereno Wellness & Spa
Address: The Shops of Morgan Crossing, 15850 26 Ave #101, Surrey, BC V3S 2N6, Canada, S, Canada

3.7/5 ★ based on 8 reviews

Contact Sereno Wellness & Spa

Address :	The Shops of Morgan Crossing, 15850 26 Ave #101, Surrey, BC V3S 2N6, Canada
Phone :	📞 +8
Website :	http://www.serenowellness.com/
Categories :	Medical spa ,
City :	S

The Shops of Morgan Crossing, 15850 26 Ave #101, Surrey, BC V3S 2N6, Canada

Best Medical spa in Canada

P	PAV Sidhu on Google ★ ★ ★ ★ ★ This is my favorite to go spa! Everyone from the front desk to the RMT'S are absolutely amazing.
S	S G on Google ★ ★ ★ ★ ★ Wow.. I held off making a review the first time I visited because I believe that everyone has bad days. But now I believe it is the poor customer service, lack of friendliness, little understanding, and not caring. The first time I visited, I waited an hour past my appointment time even though they asked me to arrive 20 minutes early. So I waited an hour and 20 minutes. Since, I have needed to phone to make appointments and clarify certain times and I have been rudely interrupted when I am trying to ask questions and I have received "Mhm" as a response when I ask a question. I have felt like the reception has tried to quickly run me off of the phone as if I am not important enough for their time. Their tone of voice is extremely unwelcoming, and even when I thank them (for all of that..) before saying bye, they say "Yep" and hang up. For me this is astonishing since I work in customer service myself. I could never imagine this treatment. Not once, but especially not ever again after that. Extremely unprofessional and rude. EDIT: I'm not comfortable sharing my identity. But, I was dealing with the main reception of Sereno Wellness and Spa, and Dr Gustafson's receptionist as well. Both were giving unacceptable treatment. I wanted to book in for a service but decided not to because of my experiences. Lost a customer.
M	Melanie on Google ★ ★ ★ ★ ★ I love my lashes! I've had great service. I really like the online booking. It makes it so easy to figure out how to fit a lash fill into my schedule.
E	Emily Johnson on Google ★ ★ ★ ★ ★ I came into this establishment booking a micro-needling session from Nadine Feher, and I was astonished by how unprofessional she was, I’m convinced she is not professionally licensed or even completed any courses as she is very unaware of what she is doing. I now have bad swelling and infections all over my face, I would not recommend this facility to anyone you care about.
M	Marlene Gilbert on Google ★ ★ ★ ★ ★ I have been attending Sereno Spa for several years and have received the best treatments. I have seen Dr. Jennifer for acupuncture. She is caring, knowledgeable and I always feel so much better when I leave. I have seen her for a variety of issues always with great results. Boyd gives an excellent deep tissue massage. Again, very knowledgeable and he has also helped me so much with with many requirements over the years. Recently Dr. Brits and Sandra the owner went above and beyond to help me prepare for my daughter's wedding. Excellent care and services. The reception staff are very professional and always willing to help. I cannot recommend the therapists and staff highly enough. Thanks to all at Sereno Spa.
F	Farrah Virani on Google ★ ★ ★ ★ ★ I always look forward to my massage with Dionne(RMT). She has a very calming nature and she always puts in the extra effort to create a relaxing and zen experience!
S	Sean Chodat on Google ★ ★ ★ ★ ★ Dionne Brown is fantastic. Extremely knowledgeable about pain recovery and injury. Best massage therapist I have seen. Huge help with chronic pain. Highly recommended. Sean
R	Rupa Arora on Google ★ ★ ★ ★ ★ Dionne (RMT) at Sereno Well was Spa was absolutely amazing in providing massage services. I have always felt that she puts in extra effort to qualify basic needs and tailor make the treatment. keep up the great work Dionne ❤️