Sentinel Storage - Whitecourt

I have been a Client of Sentinel storage in whitecourt for over 6months. I have used this facility for a few years off and on. The staff have always been help full with answering questions or dealing with Issues . I have to say thank you to the Ladies in Whitecourt for there services and the professional attention to all deals.. I recommend this location to any one looking to store any items here. The location is secure and gated and barbed wire and video services and the lock down 11 pm to 6am. And the offers for personal insurance . Is a piece of mind too. The winter months the lots are cleared regularly too so I can access my unit. The only thing I had issue with thus season was the run off the roof pouring steady at my location at my unit it caused some ice issues but the Esdroughs need a repair at a seams they are not draining as well as they should. The ice has damaged Esdroughs rwith the weight of off seasonal melting. But other than that. I say they still get 5 star rating . I addressed the issue with the ladies so . I sure it will be fixed Thanks you to the all the staff at the Whitecourt Sentinel storage facility & office Mr. Jarred Bjornstad March 15 2021

On Thursday, April 8, i had a chance conversation with a fellow who was moving into an adjacent 10' by 10 ' storage unit. I asked him how much he was paying per month, and he said, "around $100 per month." I am paying $150 per month for the same 10' by 10' storage unit. I questioned the store manager about the posted rate for the 10' by 10 ' storage units, and she quoted a price of $116 per month. Why are you charging me $150 per month, I asked. Ashley Ouellette explained that if you are renting a trailer, the rent goes up regularly, so, similarly, if you are a longer term customer of Sentinel Storage, you will be paying more than people with short term storage needs. So Sentinel Storage subscribes to the "reverse customer appreciation" concept. Now the storage unit that I was renting, number 110, was like the Sahara desert inside. My flooring material that was stored in the storage unit was covered in sand. I brushed it off as best as possible, but I will have to vacuum my house several extra times in order to get the sand out of the carpet. You see, the storage units are not sealed properly, so sand can get into the units. (the soil in Whitecourt is quite sandy). I cannot recommend that anyone rent a unit from Sentinel Storage in Whitecourt, and definitely not for more than a month. I suspect that the scam that Ashley Ouellette perpetrated on me is being repeated not only in Whitecourt, but throughout the company. When I asked Ashley for her supervisors number, she took a full ten minutes to get me a Sentinel customer service rep number. This number was not her supervisor's, I am sure. I have my supervisor's number on speed dial, why doesn't Ashley? I plan to take this issue to the court of public opinion, by approaching the newspapers in Whitecourt, so the scam is fully out in the open.

Great service! Staff was friendly and helpful. Prices are amazing as well. Overall best storage experience I've ever had.

Crystal and Ashley were amazing to deal with. They both went above and beyond and helped make our move a lot more comfortable. My husband is going through cancer and we have chosen to move back to our home town. Things have been tight for us and these two made storing our personal belonging a lot more affordable, by offering us specials that we didn't know were being offered at the time. Thank you both "Crystal and Ashely" for the amazing and caring service !!!

Great prices, amazing staff and very secure & clean facility!

The units were very clean. The staff was very helpful when I needed to get in. I really injoy going there. There is always a reminder for when the next payment is due which is really helpful for me. Great job the girls of Whitecourt Alberta. Thanks for all your help. I will recommend your storage if anyone is asking.

The staff at the storage location are fantastic. Very friendly and accommodating. The facility is clean and well set up. Beware online/phone booking. I was told by two different agents that they had (smaller) 5 x 5 units and that I would be put on the wait list to move into one. When I arrived at location, I found out that they don't even have that size of storage there! It was clear that the salesman on phone was pushing me through to make the sale.

Expensive, my rates have increased by 50% over two years. Not worth the cost for zero temperature control, and questionable security. I would recommend looking elsewhere for your storage needs. Staff is top notch though, Crystal is a lovley person, and will try her hardest to make things work for you, but awesome staff doesn't make up for the shortcomings of the business model.