Senda Salon - Richmond
1.7/5
★
based on 6 reviews
Contact Senda Salon
Address : | 3700 No. 3 Rd, Richmond, BC V6X 2C1, Canada |
Phone : | 📞 +78 |
Postal code : | 6 |
Categories : | |
City : | X |
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Nick W on Google
★ ★ ★ ★ ★ |
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Joe Ng on Google
★ ★ ★ ★ ★ 黑店,比出面貴兩倍
Black shop, twice as expensive as the face
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HSHS H on Google
★ ★ ★ ★ ★ 裏面的東西比到外面店貴好多!而且不讓客人退換!
The stuff inside is much more expensive than going outside! And do not allow customers to return or exchange!
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eric lam on Google
★ ★ ★ ★ ★ Product for professional use in salon, there only good stuff I like it.
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Alex TANAkA on Google
★ ★ ★ ★ ★ The price is more expensive than online, and cannot be refunded, when you wanna buy!! carefully!!
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Charlene Mui on Google
★ ★ ★ ★ ★ I came on Tuesday asking for the Joico K-PAK deep conditioning treatment, I was offered to buy the option 2-for 1 deal. The lady assured me that the old packaging was the same as the new one. I asked the lady if I could open the lid to check what consistency the product was but she refused.
When I got home, this was a COMPLETELY different product. I have the original K-PAK deep conditioning treatment for another line, but the consistency and smell is not even comparable.
The 3 I purchased smelled of alcohol, and had a lumpy texture whereas the original had a smooth texture with sweet nutty smell.
I called to ask for a refund, as I will NOT use it in my hair, but was refused. The girl on the phone justified it as Covid season, and that they did not issue refunds on deals. I offered to bring their products in for comparison but was refused as well. I was also not informed of the no refunds policy before buying.
I have attached pictures on Yelp showing the texture of the FAKE kpak compared to what I have left of the real one.
I am not a happy customer as I do not want to ruin my hair with an alcohol smelling product.
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