Scotiabank

Got a mortgage with them and meet with the manger who set me up the wrong account for transferring money across. Then took me 4 calls with the call center to solve the issue.

Two ATM machines in entrance along Main Street. Parking behind this branch is free, but limited number of stalls - however I've never had any problems with that. I've been a long time customer of Scotiabank and about 20 years for this particular branch. I've always been treated with kindness and respect - that says a lot about its employees; the people have changed over the years but their attitude hasn't.

Love Scotiabank, hate this branch. Near impossible resolving banking issues in house, just call customer support or visit another branch. Seriously debated switching banks when i moved to penticton.

I drove from Osoyoos to do some banking on a Saturday, and the branch is closed! I guess I should have googled their hours, but I thought for sure that they would be opened since it's the only Scotiabank branch in Penticton and to the south of Penticton. If you really want to serve the people, open on a Saturday and close on a Monday, working people work on Mondays and not on Saturdays. I guess Scotiabank really does not want our business. You can tell poor business management since they never respond to these reviews. Sounds like this branch does not care!

If I could give -100 stars I would the I would this place is terrible terrible customer service they never call you back yet they say they will how is this place still in business? I don't know

IT IS IMPOSSIBLE TO GET THROUGH to anyone to make an appointment, get advice, get help with PAYING OUT A LOAN!!!!!! Tried all day on phone, online, 1800 numbers. YOU ARE A HORRIBLE no customer service institution. You do nothing to make people lives easier. All you do is add grey hair to our heads.

Terrible service!! I've been dealing with Scotia for years and have had the worst service with the penticton branch. Won't return calls or answer questions. I put in a hardship form to make a withdrawal from my investment over three weeks ago. And have heard nothing back. Was told by manager to expect a call back and nothing. I will be changing banks, I'm so done with them.

There is a reason this branch has a 2.3 star rating. VERY poor customer service. I am a Scotiabank customer and have been for 10+years. I came in to get $10 in laundry change from a $20 and was in a rush and when she asked me to insert my card I noted I didn't have it on me. She noted Scotiabank does not ever serve customers that do not bank with Scotia. I dug through my wallet and found my card, inserted it and put my pin. In a very low polite voice noted that this was the first Scotia branch I've ever been to that told me I could not get change and that in 99% of other branch interactions they get ID and get you to sign the sundry receipt for small amounts. As soon as my pin is accepted by the pin pad she IMMEDIATELY storms off to the assistant manager and in a very loud voice asks her manager to go help me because she doesn't want to deal with me. There was next to no words exchanged between myself and the rep ... I only politely outlined that this was the first branch I'd ever been to that responded that way to which she reinforced that all Scotia branches do not assist any non-scotia customers. I understand that during covid, businesses wish to limit interactions but the combative demeanour and aggression of not only the customer service rep at the client advocate desk but also the assistant manager once she came out was appalling. I request to speak with the branch manager because the AM was raising her voice at me reiterating what the rep had said and had no interest in inquiring if maybe her rep was in error. The branch manager came out and was polite but only came out only to defend them and noted, I was under the impression you were being very disrespectful.... He noted that due to COVID they have had to deal to a lot and so his staff was under stress from past interactions. Bearing in mind my card and pin were inserted as soon as she told me she could not serve me without one. As customers, our lives have also severely been impacted by COVID as well and so that is not an excuse to within seconds raise your voice at customers and treat your customers poorly.