Scotiabank - Winnipeg

I am updating this review. I was able to get some help from the bank manager at this location. She was able to help manage the process and I was able to get a satisfactory outcome. Thank you for working to resolve this issue. ____ Scotiabank is making me pay for fraud committed in another province because of their insecure advertising campaign. I was living in Saskatoon and had a line of credit. I later moved to Winnipeg. A promotional package from Scotiabank was sent to that address and somehow someone used that information to withdraw over one thousand dollars from the line of credit. I have had a horrible time circling through the company and being contacted by various collection agencies. I have yet to talk to the person actually responsible for making the decision regarding this case and I have not been asked to provide any evidence for the fact that I was not in Saskatoon at the time of the crime. I have yet to even be formally told the outcome of the investigation. I am now getting calls from collection agencies. Every time a collection agency calls I explain the situation and provide them with a copy of the police report. They say they will talk to their manager or Scotiabank and call me back, but then they don't call. A few months later a new collection agency calls. I am now talking to a bank manager and am hopeful that this will help. I am expecting to have to escalate a complaint to higher levels. This has not been a good experience.

I had a terrible experience and customer service at this bank. The front receptionist was very unprofessional in the way she spoke to the clients. She refused to allow me to speak to other staff at the bank. I will not choose to visit this branch again.

I want to share my personal experience with Asif and Eva , as I am from Edmonton and I know Manitoba is still following all the covid -19 protocols , I went into this branch for account issues and these guys are amazing , they ask me to go and sit down in my car and they wrote my contact down , within 3 mins they called me that it’s done ✅ , you made my journey wonderful , thank you for such a great service , thumbs up .

Unable to get ahold of anyone at the actual branch. First phone appt never called and then had their out of office reply on indicating that they're on holidays (why was the appt booked with them??). Needed to book a second appt, who also didn't call or give notice. If phone appts are an option, then the advisor should be honoring them. This bank manager needs to sort their staff out and see why staff are being allowed to no show booked appointments as per their own calendar.

They don’t understand a single thing here. Worst branch yet. Also, fair warning they will screw you over and steal money from you that was sitting on hold. Somehow they managed to keep $50 from me today and refused to answer why.

Worst customer service ever. Very Rude and unprofessional won’t try to help you at all. They will just tell you to go somewhere else. They should just close this branch. I would recommend kenaston branch or Bridgewater.

I wish I could give minus in ratings. As my credit card expired I went to the bank to get new visa credit card ..as cashier was new she asked me to call customer service which takes 3-4 hours min. She said they don’t do visa credit card at the branch. As I wanted to see manager or experienced person to talk, but she denied and very rudely said that they have the same information and nobody can help for this . Then, manager or someone superior came in and asked me to book appointment. As they all speaking in Chinese language, this branch only made for Chinese people, they don’t care for any other person and don’t want to help others as a client. As I have scotia bank account from last 6 years which I’m going to close it soon due this worst experience…

I went to many Scotiabank branch in order to acquire some Cheque images, made multiple phone calls and no results. But with branch manager Lin, I got those images with only one simple Email. Very prompt service and very responsible branch manager. Good job and thanks a lot.