Scotiabank

The advisors are good .but the tellers are rude...esp one lady..who asked me to say please even before i could finish my sentence. That was very uncalled for and she needs to know better. I was not rude and in fact soft spoken..and this is the 2nd time i was treated this way.

Every time I use this branch I feel like a second class citizen. Tried to withdrawal cash, was told I had to order cash at a bank and they needed to save the cash for their customers. What am I? The manager informed me that the policy changed during Covid. I asked why I was not informed. He told me “ Well I am telling you now” . They are rude and arrogant. The branch at Lakeshore and Islington is far superior, I leave that Branch feeling like the bank wants to assist me not restrict me. They are polite and informative. Can I give a - * review ?

The people at this location are very polite and kind specially @Tatiana Denissova with whom i had an appointment at scotia she is very friendly nature and respectful to their clients as she treated me very well and make me understand about my concerns very well I will love to go there again and will recommend everyone to book an appointment with Tatiana denissova for good and quality service Thanks Tatiana for your quality job done ✅ for me ??

This branch not only lacks common courtesy but common sense as well. I had called the contact center prior on closing a bank account over the phone however was advised that since it's the only account I have, to just transfer out the minimum $3k balance and step into a branch where they'd help me close the account. I stepped into this branch yesterday, and finally after 30-35 minutes of waiting, it was my turn. I'm not sure if this teller was new, but he had asked me to verify myself in multiple ways: chip and pin, an ID, a signature and a security question. I'm not sure as to why such an extensive amount of verification was needed just to close a bank account. I had requested for the fee of $11.95 not to be charged, as there had been zero transactions in the account, besides 1 transfer to pay my Scotia Amex. The teller then called his manager Gagan over, to see if my requested could be honoured. I'm sure you already know where this is going. Gagan refused to waive the fee, because "this bank account was not opened at our branch." Now, with this logic, what if I had moved from another province? I would have to fly back out to BC to have a fee waived? I know it's only $11.95, but if I haven't used the account at all, I don't think it's fair to be charged that fee. You see, branches hate waiving fees as each dollar comes out of their annual bonus that is split between the employees of that branch. Disgusting service, disgusting branch.

Horrible branch, not sure if its an indication of Scotiabank in general but wow. Hardly any staff, whatever staff is there is not very helpful as they seem to not know how handle or answer anything. And to top it all off, these new hours make it near impossible to get an appointment. Do not use this branch, or this Financial Institution.

Incompetence at its finest... not a single ABM machine works and they blame it on their customers. Not even admitted that they were wrong. Why pay those branch employees salaries for doing nothing? Something must change, someone must be held accountable and resign or close the branch.

It makes me upset to write this review, but considering my mom is 88 and a retiree of Scotia who gave so many of her years in dedicated service, for the poor customer service she was shown, I have to speak up. In April we went to the bank to deposit her cheques and one in particular was from my Aunt overseas who gave her some bereavement money due to my dad's passing away. Their system when down and we were made to wait a hour with no one checking in on how were were doing, other than the very kind security guard as he noticed my mother was uncomfortable. Finally they came with paper to explain manually what they had to do to deposit the cheques but assured us everything was okay and would be resolved by end of day and sent us on our way. I had no reason to doubt them as this is the bank that her and my dad had gone to for years. Fast forward to a month later, we get a call saying that thought they deposited my aunts cheque they will now have to take the money and put it back on hold as they didn't properly scan the cheque (yes the one from a month ago) and don't know where to take the money from. They asked if I could phone my aunt overseas to get the banking information. I asked where were the copies of the cheques and why they didn't tell us a month ago that they had problems or even in the week that followed and what happened to the cheque. They don't have the cheque and had no answers for me when I asked what happened to it. What they want me to do is contact my aunt who is in her 70s and when I said it is a long distance call, would they be paying for the charges, they asked me to come into the branch to use their phone so the call would be free. When I reminded them about the very substantial time difference they said to use WhatsApp because that is free - even though the person I am calling is in their 70s and is not great with technology (as is evidenced as why they sent a cheque and not a EFT). I am so disappointed that for a billion dollar company they would be so cheap and treat their retirees like this. I am horrified to think that for those people that don't have people helping them, how vulnerable our seniors are to customer service like this. They said they would get back to me on a solution, but I am not holding my breath. I am going to have to come up with a solution for their mistake and they are not apologetic about it blaming their system and my mother still doesn't have the money.

I can honestly say I have never been to a more unpleasant and unwelcoming branch. I have banked with Scotia bank for 6 years now and have never had a complaint. The tellers seem friendly. The account managers look as if all would rather be anywhere else than here. Not one hi, good morning. I feel as if they have no idea what customer service is. Very unfortunate. Even the greeter doesn’t say hi. Most pleasant person in the branch was the security guard