Schell Lumber HBC - Sutton

Name: Schell Lumber HBC - Sutton
Address: 20971 Dalton Rd, Sutton West, ON L0E 1R0, Canada, E, Canada

4.3/5 ★ based on 8 reviews

Contact Schell Lumber HBC - Sutton

Address :	20971 Dalton Rd, Sutton West, ON L0E 1R0, Canada
Phone :	📞 +97
Website :	http://www.schelllumbersutton.com/
Categories :	Store , Hardware store , Building materials store ,
City :	E

20971 Dalton Rd, Sutton West, ON L0E 1R0, Canada

Best Hardware store in Canada

L	LM Tanguay on Google ★ ★ ★ ★ ★ Consistently, HORRIBLE customer service. Called the store to get pricing and was put on hold every time I asked a question. The girl had no clue. Was given incorrect product pricing and then given attitude when I challenged the pricing. Was cut off verbally and then put on hold again. Called back twice and the man I spoke to was just a rude if not more, because I was unsure what he was asking me. Another visit I was there to purchase and pick up wood previously ordered. Was given yet again wrong pricing then refunded then charged again wrong pricing and refunded and then charged again. Then they loaded wrong product all together. When I challenged this and was correct in the end. The same girl in the example above was rude instead of apologizing for what had happened. The customer service department needs a major overhaul and the staff that need to retire need to go and the existing staff need major training in the products they sell and how to go about selling them. Trying to keep it local is pretty damn hard when the customer service is so bad... Id rather pay the $40 delivery fee and order directly from the manufacturer in the city! Schell Sutton you just lost a huge customer! The owner of this store should be embarrassed!
T	Trystan Partridge on Google ★ ★ ★ ★ ★ Not impressed that it costs 30% more to buy the same piece of lumber from here as it would from home depot. Its worth the drive to newmarket rather than shopping here. Also not impressed that they only have 16ft 2x6 and they charge you an additional 5$ to cut it into 2 8ft pieces. Not planning to shop here anymore myself.
F	Frank Smith on Google ★ ★ ★ ★ ★ Always friendly service. The team at schell lumber are always helpful and willing to direct you, if you are unsure about something. Kudos Schell lumber team.
T	The Tucks on Google ★ ★ ★ ★ ★ Thank you to Simon and staff! Everyone was very kind and helpful. My lumber was delivered the same day I ordered it and I will definitely will be back. Thanks again!!
D	Dess Iakab on Google ★ ★ ★ ★ ★ Better prices than Home Depot and Better service.
B	BTDT Hamilton/London on Google ★ ★ ★ ★ ★ This review is for Damon, only person I want helping us at this location. He is amazing, thorough and follows up on everything. He picked my colour of the kitchen after my 2nd attempt of failing and I absolutely love it!! This guy deserves a raise, thank you for everything! Didn’t realize this was with my work profile, my name is Stephanie and I live in Jackson’s point!!
L	Lisa Dolson on Google ★ ★ ★ ★ ★ Great place, good prices and helpful staff
k	ken docherty on Google ★ ★ ★ ★ ★ Shell lumber in Sutton has a great staff, very friendly helpful makes it easier when you have questions and they know how to answer your questions. Thank you for your help keep up the great work