Rexall

Name: Rexall
Address: 499 Granville St, Vancouver, BC V6C 1T1, Canada, C, Canada

3.2/5 ★ based on 8 reviews

Contact Rexall

Address :	499 Granville St, Vancouver, BC V6C 1T1, Canada
Phone :	📞 +899
Website :	https://www.rexall.ca/storelocator/store/7174
Categories :	Convenience store , Beauty salon , Pharmacy ,
City :	C

499 Granville St, Vancouver, BC V6C 1T1, Canada

Best Pharmacy in Canada

A	Ashley C on Google ★ ★ ★ ★ ★ "The level of racial profiling in this store is not low-key". I'm an Indigenous woman. Upon entering the store, I was immediately asked by an associate, "Can I help you find something?" to which I made a friendly and clear reply, I let him know what I was looking for. He gave me directions. Another store clerk physically confronted me in the aisle I went to, where I spent a minute trying to locate my singular shopping item. The store clerk stayed barely 6ft away looking at toothpaste the entire time I was in the aisle like he's never seen it before. He followed me to the cash register, where I was under the watchful eyes of their security guard, the original associate at the front door and the toothpaste guy. I was in the store for less than 3 minutes had done nothing unusual and yet I have 3 sets of eyes on me from three sides, all barely 6ft away from me. As I make my purchase at the register. "The level of racial profiling in this store is not low-key" I announced, to which I did not receive a reply or an apology. I paid for my purchase and left. I will never come back here and it seems that's okay with you based on my ethnicity. I'd launch a human rights complaint but I'm too busy working 3 jobs, while also being a wife and a mother to take time for pursuing legal action but indeed your behaviour is against the law. To the store manager, I highly recommend auditing your security footage of the "incident" on October 2, 2020 between 4:15 and 4:20 PM for retraining your staff before someone else has a chance to pursue legal action against you for your unchecked problematic behaviour.
S	Suzy M on Google ★ ★ ★ ★ ★ I shop regularly at this location - either for lunch, cosmetics, pharmacy. Usually service is decent. During my last visit I was picking up an eye liner . The security tape was coming off on all the items and as I ensured the one I was purchasing was securely fastened, a stock person accused me of taking the tape off - which was not the case. She continued to accuse even after my explanation. Completely unnecessary and concerning if staff are acting like this with customers. I went up to Shoppers and purchased the same item there without being hassled.
V	Vv V on Google ★ ★ ★ ★ ★ The Pharmacist is so rude. Busy doing his own stuff... no customer service at all
N	NC DeeBee on Google ★ ★ ★ ★ ★ pharmacists are very knowledgeable and seem to care about their patients, the store has a canada post outlet there if you need that, also some fresh food options, it is close to transit
S	Shariff Haque on Google ★ ★ ★ ★ ★ Racists! Looking at sandwiches had the staff call on us security and keep a watchful eye.. what a welcome to Canada coming all the way from New Zealand, which happens to be the most honest country in the world! The poor security guy had no way of knowing that though!!!
I	Ian Lu on Google ★ ★ ★ ★ ★ Walked into the store. Clean and nice display store. Needed two things: Birthday card and Self-test kit. Quickly survey the store, couldn't find birthday card. walked to Pharmacy and talked to pharmacist, Asian, male, who seems focus on some paperwork. "You guys don't sell birthday card, eh?" with smile. "You have to ask the front" with a glance and cold tone. "Do you have self-test kit" "Are you a BC resident?" with a look and cold tone. "Yes." "You can get it from the front." Not even lift his head but still with cold tone. Casher was friendly and super helpful. Got birthday card and self-test kit. Maybe don't walk into this store in the morning with Asian appearance and try to talk to Asian male pharmacist. Or maybe it was nothing to do with my Asian appearance. But honestly, I don't know which one is worse.
M	Maham Khalid on Google ★ ★ ★ ★ ★ The pharmacist could be a bit more polite and helpful. So disappointing! What is the point of a walk-in vaccine clinic when you are required to book an appointment? And one pharmacist is so snobby. If you hate your job, please look for another one but don’t put out a bad name for the pharmacy and medical care providers. Thank you
J	JC Adriana on Google ★ ★ ★ ★ ★ Ugh … this location always has the worst customer service. I had some products that had been recalled and the company sent me coupons with my name on them as well as security features to replace the ones I had to dispose of. They clearly stated they were manufacture coupons and that they would reimburse up to $7 -$8 per product. When the cashier looked at them, she didn’t want to process them. Now it could of been that training isn’t that thorough… but I’m sure that accepting coupons is something that should of been covered. She started making things up as to why she couldn’t do it, and my husband called her out on it. Finally, she processed the transaction. ( it really wasn’t that hard ) Now don’t get me started on the Post Office here - I’ll leave that for a separate review.