REFLEC
3/5
★
based on 8 reviews
Contact REFLEC
| Address : | 36 Rte 116, Arthabaska Regional County Municipality, Quebec G6R 0S4, Canada |
| Phone : | 📞 +897 |
| Website : | http://www.reflec.ca/ |
| Categories : | |
| City : | R |
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Michelin e Compagna on Google
★ ★ ★ ★ ★ Je suis surprise je connais la place depuis 2 ans. Je sais comment y aller
 I'm surprised I've known the place for 2 years. I know how to get there
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Jean-Francois Dubois on Google
★ ★ ★ ★ ★ Wow , Excellent service et excellent produits , je suis très satisfait en plus d'avoir eu mes fenêtres dans les délais !
Wow, excellent service and excellent products, I am very satisfied in addition to having my windows on time!
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tila Alex on Google
★ ★ ★ ★ ★ Tres mauvais service après vente! Vraiment decu je n’acheterai pu jamais de fenêtre a cette endroit!
Very bad after-sales service! Really disappointed I could never buy a window in this place!
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jmnadeau312 on Google
★ ★ ★ ★ ★ Bon rapport qualité prix. Service après vente très mauvais.
Good value for money. Very poor after-sales service.
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Jilk on Google
★ ★ ★ ★ ★ Garantie pas honorée, même s'il y a malfaçon.
Warranty not honored, even if there is poor workmanship.
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Anthony Godeau on Google
★ ★ ★ ★ ★ Service à la clientèle inexistant, on se demande s'il y a des personnes sur place excepté lors de l'achat, n'attendez pas avoir un suivi en attendant de connaître la date d'installation ou à savoir si celles-ci s'est bien déroulée, cela n'arrivera jamais !
Vue le résultat final c'est peut-être qu'ils veulent éviter, ils ont fendu ma brique de façade a force de taper à coups de masse pour enlever l'ancienne fenêtre, mais pas de problème un peu de scellant pour boucher les fissures et ni vu ni connu... un vrai travail de pro !
Non-existent customer service, one wonders if there are people on site except during the purchase, do not wait to have a follow-up while waiting to know the date of installation or to know if these are goes well, it will never happen!
Seeing the end result, maybe they want to avoid it, they split my facade brick by banging with a sledgehammer to remove the old window, but no problem, a little sealant to seal the cracks and neither seen nor known... a real professional job!
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Doug McConnell on Google
★ ★ ★ ★ ★ Absolutely TERRIBLE customer service!!!!
This is the first time I ever write a bad review........ I only write when I have a positive experience! Not here!!!!! There are NO professionals here! A monkey could understand instructions better! I was treated as I know nothing and I had no idea what I was talking about...........
As I do not do this job for a living I have done a fair amount of work on my own! Always my own measurements and everything went as planned! Always!!!!
This time the so called professional came to take his own measurements. The door was 4” too short! Nothing lined up with the original casing! The measurements are not even close! Now Fenefco will not except responsibility for the poor workmanship! They say it is our problem! And it is! We have a completely useless door with holes in it that I can’t use anywhere else........... This company made a huge mistake and will not take responsibility for it!
I will never recommend or deal with this company again! They are incredibly rude also! They will not listen to reason, the client is right for your future dealings Fenefco! Terrible people! Terrible service! As for the product we will never know! It is TERRIBLY USELESS!!!!!
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Matt Lama on Google
★ ★ ★ ★ ★ 1 star only because you cannot put 0 stars.
Awful quality of windows to say the very least.
After sale service is even worse, if that's even possible.
I replaced ALL my windows and doors and purchased the entire set from Reflec in mid 2019 at my residential home. The price was right and the guarantee was solid.
Within only a few months 1 of my solarium windows already had a substantial crack in it.
Reflec came to replace the window due to the 10 year warranty with NO additional cost, as it should be.
Now a year later, the gas within the glass in another one of my solarium windows is completely ruined. Entirely fogged up and cant see through it.
Now they are telling me the window is guaranteed, HOWEVER there is a $275 service charge out of nowhere, all of a sudden when there was not one the first time.
The fact that there is already a second time in itself is a red flag for anyone reading this.
First time no service charge, now service charge.
Ridiculous.
Unacceptable.
Do yourself a favor and purchase better quality windows/doors that are not going to malfunction on you every other year and a company that will provide proper customer service.
My windows and doors at my farm need to be replaced this year and you can bet I WILL NOT BE PURCHASING ANYTHING FROM REFLEC.
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