RBC Royal Bank
3/5
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based on 8 reviews
Contact RBC Royal Bank
| Address : | 871 Village Dr, Port Coquitlam, BC V3B 0G9, Canada |
| Phone : | π +78 |
| Website : | https://maps.rbcroyalbank.com/BC-PORT%2520COQUITLAM-branch-1458 |
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| City : | B |
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Nasim Rahmani on Google
β β β β β Donβt waste your time at this branch, Alex, the manager is really rude and not helpful at all. She needs to be trained and get back to the teller position not the manager. They wasted my time for half an hour and didnβt solve my problem. I called the customer service and they solved my problem immediately and apologized for the bad experience I had
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Raylee Lane on Google
β β β β β It's true that their phone system doesn't really work, but when I came in in person to book an appointment, it was great. Everyone working there was wonderful, and made it painless to open a chequing account.
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James Demkiw on Google
β β β β β You have the most aggrivating app and phone service. I love this company but if your going to constantly talk about your app please have a streamlined way to get in touch with a human being. I waited all of Monday for my money to clear I waited until the end of your business day only to find out that i need to wait until Tuesday. This all happened prior to me going in and asking about it but apparently the answer I was given at your RBC location was different to the one on the phone. I love this company up until I need to contact you for answers.
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Aghar Al-Qusus on Google
β β β β β As a business owner my schedule is always very busy and I don't have time to go back and forth with customer service. Shannon is the best, always understands what you need and does her best to help
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Wayne Burns on Google
β β β β β This branch provided me with the absolute worst banking experience Iβve ever had.
Even if you are a long time customer be prepared to be subjected to whim of whatever trainee manager is there that month bent on making a name for them selves.
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Bradley Kothlow on Google
β β β β β This branch was amazing, emphasis on was. The revolving door of tellers and personal touch is gone. The competency has dropped and the mistakes have gone up. I really wish they would push for stability at this branch.
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Fred Aram on Google
β β β β β One of the managers, could not diffentiate between a customer of more than two decades of RBC with multiple products, and a customer off the street. You would think after 22 years of personall and business banking, all managers of the RBC do treat long term customers with appropriate considerations. I am afraid some do and some don't. I received very unprofessional and disrespectful treatment from one of the managers of this branch today even though previously I had good experience with others.
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Jay F. on Google
β β β β β Hey! Google says you're open on Saturday till 4pm, and closed Monday (Victoria Day).
How bout updating this, since you're NOT OPEN. Gas ain't cheap.
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