RBC Royal Bank
2.8/5
★
based on 8 reviews
Contact RBC Royal Bank
| Address : | 610 Boul Saint-Jean, Pointe-Claire, Quebec H9R 3K2, Canada |
| Phone : | 📞 +8 |
| Website : | https://maps.rbcroyalbank.com/QC-POINTE%2520CLAIRE-branch-7191 |
| Categories : | |
| City : | R |
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Jo-Ann Darroch on Google
★ ★ ★ ★ ★ In my many trips to this financial institution I have found it typically to be understaffed. I have waited 15+ minutes on numerous occasions. A couple of the staff are curt (one in particular is downright rude). The wonderful Scottish lady should be rewarded for her product and systems knowledge, amazing customer service skills and for her ability to multitask.
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Dominic Roussel on Google
★ ★ ★ ★ ★ I don't usually bank at this branch.
I enter to make a large withdrawal and they told me I could not access that volume of money without ordering it. It was not that substantial in my opinion that it required ordering. Needless to say I was denied access to my own funds.
Instead I left and decided to go get better service at my home branch. Despite the fact that it would have been very convenient given the location I was in.
I feel like they could have asked a different question other than denying me categorically access to my money. It was not borrowed money.
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Clarence on Google
★ ★ ★ ★ ★ I only come to this branch because I also deal with TD across the street. Service is always very slow. I never wait at TD who are fast an efficient. Every time I step into this branch I feel treated like a criminal even for access to my own money.
I had to do a third party deposit into a friend's account because she is out of town and it took forever. The cheque is from RBC to RBC. Why all the suspicion.
Poor service. Poor treatment.
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John Woolfrey on Google
★ ★ ★ ★ ★ While I've encountered one stellar employee here, I have to give it the lowest rating because of its manager and assistant manager. They are
confrontational, rude, threatening, and and chose bank bureaucracy over customer satisfaction. They couldn't care less about my nonagenarian father's comfort. No special treatment for seniors at all!
In my most recent upset with them, most employees were not interested in fixing a mistake made by the branch. I had to push and push and push. They kept trying to brush me off. Finally, a rookie who was trying to help but who was obviously getting instructions from people in the back to get rid of me, came up with a solution.
Get rid of this rotten manager and his toady assistant manager, and maybe the atmosphere in this branch will change.
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Redpinker Ortega on Google
★ ★ ★ ★ ★ VERY SLOW SERVICE THEY DON’T DESERVED EVEN 1 STAR LOL
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Joanne on Google
★ ★ ★ ★ ★ Need to make an appointment over the phone, automated service did not allow me to speak to a human. How are seniors suppose to get the service they need if they don't have access to online banking. So not impressed... they are happy to take our money and give no service back.
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michael scalia on Google
★ ★ ★ ★ ★ absolutely the worst customer service I’ve ever received in my life, constant lies, I’ve been trying to to open an account there disorganized lack of information they tell me and always wrong with days. Things that should take days like they say actually takes weeks on weeks with calls and many visits.
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Alexandra Lascano on Google
★ ★ ★ ★ ★ This branch has always been the best. The people working there are always willing to help me in any way the can. They have always taken the time to help me the best way possible. Always such a good attitude!! I have tried other branches closer to where I live now and I always go back to Pointe Claire. Never disappointed!!!
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