Preston Street Garage

Awesome guys! I brought in my 2013 Audi yesterday and they finished well before the estimated time frame. Gabe and his friendly team know what they’re doing and at a great price! Thanks a million for taking care of my whip boys :)

Avoid this place at all costs. A simple trip to get tires changed turned into a saga of horrible customer service and annoyance. They lost my car key and it was a nightmare to get them to replace it. I dropped my car off on a weekday for a tire change, agreeing to show up at the same time the next day to pick it up. When I arrived the next day I was informed that the garage employees had lost my keys and the tires hadn't been changed. They told me they'd look around for the keys and have a new key reprogrammed (keyless start) for me if they couldn't find it. Annoying as this was I went home and grabbed my spare key to drive the car home. I should note that they had my number and never decided to call me to inform me that they had lost my key. I had to show up at the garage to learn this information. A week later they promised that when I brought my car in they'd program a new key to it. When I brought it in a few weeks later for a new key they again told me to come back the next day and it'd be ready. I showed up the next day at the agreed upon time and my new key still hadn't been programmed. I had not received a call once again. This happened several times over the next week. The final time the owner of the garage gave me a sob story about how this was going to set him back a lot of money, and that he hadn't made any money off me as a customer. He then asked me if I could possibly help out by helping PAY for the key replacement. When I told him I absolutely would not be doing that he proceeded to point to a sign in their office that stated "We are not responsible for any damaged or lost property". Having completely lost patience I simply refused to leave the office and demanded they give me the cash to replace the key myself. He tried to barter with me, offering me half the cash needed to replace the key. At one point I pointed out that I had a recorded video of him admitting to lose the keys and promising to replace them. I threatened to take that video to the media. After more arguing I finally received the cash required to replace the key, and had to drive to the dealership myself to get it replaced. I've never had a worse experience at a garage. Avoid at all costs.

Great service from knowledgeable staff

Terrible place! Very unprofessional. Long story short... showed up for a scheduled safety check and he couldn't do it! No phone call from them to tell me they couldn't. Safety check was necessary for that day. Luckily found someone else.

Honest and trustworthy! We have been taking our car there for years. Sure, they aren't the fanciest, and I likely wouldn't take something brand new there (that's what the dealership is for...). But if you want quality repairs for a decent price, this is your place!

Very honest and upfront garage. Their kind selfless act will stick with me, because good decent mechanics, are becoming rarer and rarer now a days. Once again. I am thankful for their great service.

Family-run business, George and Gabriel, dealt with them for quite a few years now. Bought cars from them, have them serviced by them. Key word here is HONESTY. Always done well by me.

Always great service from George and Gabriel! Have since moved from the neighbourhood and definitely miss this trustworthy service!