Premium Truck & Trailer Inc.

I'm from Edmonton but I've broken down twice in Kamloops and these guys always get me in and on the road right away! ✅

I called to arrange a CVI for my small dump truck. The inspection went well as expected, I had three light bulbs out ( one in the cab I didn't even think needed to work ) and two marker lights. The lock was also sticky on the drivers side and I needed to remove a broken board from the box so I needed to fix those before it could leave. I said that I would come in immediately and quickly put the new light bulbs in and take the board off ( two bolts ). So I called my wife, who was already in town to come back to get me ( 45 min one way ) and after that we went in to get my truck. Did the repairs in literally 5 minutes and was ready to pay and leave. The lady informs me that the inspector had to leave early ( this is at 12:30 pm ) and wouldn't be coming back today. So she knew I was coming in and didn't bother to call me to tell me he wasn't finished the paperwork ( by choice ) and would be leaving. The absolutely frustrating thing is that if one of their mechanics had changed the light bulbs in his absence, he would have filled out the paperwork to have it ready to pick up BUT because I changed the bulbs, he can't take their own mechanics word for it that they verified that they worked when it left the shop.. So think about the stupidity in that, if they do the work, he believes them, if they see the work has been done ( same set of eyes ) he can't believe them and has to verify it himself. So I cancelled a trip to Vancouver today in order to pick up my work truck and a bunch of supplies and now have to go Friday instead and organize another ride to town and miss all my pick ups until next tuesday ( long weekend and all ) ALL BECAUSE I DIDN'T HIRE THEM TO INSTALL THE BULBS.. and yes, Cindy actually said if I had paid them to put new bulbs in, then I would be on my way. I can't say how disappointed I am in that attitude. I have bought thousands of dollars in parts from them ( over a thousand this week alone ) and this is how they treat a good client. I realize the shops don't want to have people fix their own stuff, but seriously, to purposely inconvenience their client solely to punish them for not hiring them to fix something so tiny is crazy and in the end the only reason he didn't complete is because HE WASN'T AT WORK as advertised; definitely not a clients fault. I made a HUGE mistake by not going to IRL down the road as I always have, but they were busy, I guess that's how good shops make their money, they don't need to nickle and dime to extract every little penny.

These guys are a joke.. i went in for a commercial inspection on my truck and they treated me like garbage. They told me my rear u- joint needed replacing and when i took it out to replace it it was like brand new. They told me my truck was not sending a signal to apply the brakes in the trailer ( all They had to do was turn up the brake controller in the truck) They told me my power steering box was leaking and it wasn't. They told me my transaxle seals were leaking and they were not (just a slight weep with no drips).. i tried to explain that i had a major leak in my hydro boost which i didn't have time to clean up properly after fixing it, and when i filled up my power steering i spilled some oil down on to my steering box. They would not listen. They charged me 57 dollars to change a marker light which couldn't have taken longer than a couple minutes to change. They then told me that they would give me a 14 day permit so i could fix everything and make it to work; shortly after that they called me back to say that they wouldn't do the 14 day permit anymore.. the girl got short with me on the phone and told me that it wasn't her problem, i replied "oh wow, your quite the person aren't you?" She hung up on me. When i called back to try and get my money refunded the manger told me i should apologize to her for calling her an f-ing b***h which just didn't happen. She lied to cover her ass for being rude to me. The shop Forman told me that i would get a refund no problem then the manager tells me he would not refund my money. Im not going to apologize for something i didn't say. I told them i would make my experience known to the public to which he accused me of threatening him.. very bitterly disappointed with this shop. I would avoid them like the plague because they punish you for wanting to do your own work.. if i could give a lower rating than one star i would.. do yourself a favor and go someplace else.

Very pleased with the service provided by Premium Truck & Trailer. I called in for a fuel filter and they had it delivered to me within 40 minutes, at the Kamloops Eastbound scale. Thanks again for the quick help!

Great service!! Awesome people to deal with! Started working on my truck without delay! didn't charge me for diagnosing my truck. Carson was a pleasure deal with very knowledgeable and professional, highly recommend if you need repairs done on your truck in Kamloops

This place is not RV friendly. I went in early in the summer, they did an oil change and other easy stuff for $600+, but then when it came to ordering parts for not-so easy jobs, they said they would phone, but they didn’t phone. When I stopped in to see them they had no memory or record of me being there, ‘who are you again…?’ They took my info a second time in late August, now here we are at the end of September and they have obviously forgotten about me again. I got my brakes done here a couple of years ago and they seemed like good guys at the time, but after the complete disinterest and neglect I received this summer… I can take a hint, they obviously do not want my business. I won’t bother them anymore.

Yesterday I had problem with my truck , they did the fantastic quality job.and my truck is back to on the hwy. Thanks to Mike Lord ,Dave and all Premium Truck & Trailers team were very helpful and knowledgeable. Would highly recommend Sonu Singh

We sent our truck there for small repair. Truck was fixed quickly and charged us genuine labour and parts Feels like this is the first time we did not get ripped off on the road.