Ottawa Institute of Cognitive Behavioural Therapy

I cannot highly recommend OICBT enough. After I hit the limits with regular talk therapy and medication, I was looking for additional support. I was at my lowest point, very scared, and not sure of where to turn to. I came across the OICBT online, and was hesitant based on other reviews, but the other reviews do not match my experience in any way. I was able to book an initial appointment very quickly (within a week), which went over how the institute is structured, and then a day later I completed a comprehensive intake that went over my symptoms, challenges, and problems. There was a one month waiting period to begin treatment, but I was slowly integrated into an intensive 12-week treatment program, that offered individual therapy, group therapy, and regular sessions with an occupational therapist and occupational therapist assist. All of whom were very professional, compassionate, and supportive to me on my journey. At first, it seemed like a lot to take in, and it was a lot of appointments, but the entire team met regularly to discuss my case and progress, and contributed to my overall success. Thank you to everyone at the OICBT: you have helped me find myself, find a better purpose for my life, be a better husband and father, and be able to properly (and in a more healthy manner) cope and overcome my personal challenges. Thank you to everyone at the OICBT.

Had a general intake booked today from 4-5:30 with Courtney K. Have taken time out of my work day and from my family to try and address some issues in my life. Spent the last two days nervous about it. No one ever emailed or called me today. They also have my credit card information. Can only speak for myself but when trying to seek treatment for OCD the therapist not showing up (now 37 minutes late), having no means of contact for the office outside leaving a voicemail on a "system" and me panicking that i'm being charged $250 to sit at my laptop away from my family frantically panicking that ive missed an email in my spam folder is NOT what I call professional. Can't believe my doctor recommended this place to me. I'll be checking my card statements to make sure they don't try to charge me for this waste of time. Awful start to the long weekend. I'm hurt and upset and this is a horrible look for an "institute"

My intake and assessment experience with this location has left me quite dubious of their business practices. Although I handed over $250.00 for the intake assessment, I could not get a clear written assessment of what they based it on to justify the specific treatment plan suggested. The cost was crazy high, running around 9k. They told me they did not offer pay as you go, a payment plan or an option to scale back some of the multiple treatments offered within this personalized plan. E.g. Reducing or removing some parts to allow make it affordable for me. I foolishly thought they would want to allow some form of help rather than an all-or-nothing approach. To each of my questions regarding easing costs, I was given a quick and hard no. Clearly sending the message, this is a business that is first and foremost bottom-line focused and not client-focused. It left me with quite a negative impression. When a business has no desire to meet you halfway to help you, it sends a red flag that I have learnt from experience it is in my best interests to heed. I should have known this would be the case when one of the first questions asked at the beginning of the intake is if I would be able to afford treatment. I replied that I hoped I would be able to. Not dreaming the cost would be so high or that full payment would have to be made upfront before receiving any service. I am quite disappointed with this company. I had high hopes that maybe I was finally going to find the help I desired. I notified my referring doctor about my experience. The doctor sincerely apologized for referring me and said they would no longer be recommending Ottawa Institute of Cognitive Behavioural Therapy to their patients.

I beg you to read the reviews and look somewhere else for therapy! Do not waste your time here. My husband has paid hundreds of dollars, only to have an initial "assessment" and then have another "assessment". Now nothing is happening since his counselor canceled his appointment over two weeks ago and isn't calling back to make another supposedly weekly appointment. Edit: my husband had done therapy here for a few months and didn't take anything away from it. At all. Absolutely no help for his ADHD. For 185$+ per 45 minutes (which btw, the prices are now even HIGHER), it was nothing but a complete waste of money/time. My husband had changed therapists and canceled his last appointment here but didn't tell them he wouldn't be coming back (he felt awkward). Two months after that, his old therapist called not to check up on his appointments and "treatment plan", but simply to tell them that their fees went up. Clients are nothing but cash for them and they take advantage.

My intake with Kate Lines was informative and painless. She was very kind and explained things thoroughly. Dr. Jacky has helped me a lot with anxiety and depression through CBT. He taught me some very helpful skills. Would recommend.

I accessed diagnostic services through OICBT and I found the process easy to navigate and very thorough. My only complaint would be the price of services, which is less of an issue with OICBT but a systemic issue. To receive diagnostic services in Ottawa you either have to wait months to have it covered through OHIP, go to the hospital while in crisis, or pay expensive prices. I also found it took a long time to get a receipt so that I could try to recuperate some of the cost through my insurance. Overall a very helpful experience and I would recommend their diagnostic services to anyone who is seeking clarity and can afford it or get a portion covered. EDIT: I am still waiting to receive my final receipt so that I can claim the services I received and paid for through my insurance. After many attempts to get my receipt, they have decided to send me a request to pay for MORE services from them (services I did not express any interest in). Avoid them. The actual practitioners are great but it's not worth the headache.

Well I’m done with that organization, since when do therapist have a cash grab of $250 on top of the fee you must pay of $180 for 50 minutes? That’s robbery they didn’t charge that before Covid hit, try another company. It’s shameful to charge an assessment fee when people are needing a service and they are making it harder to afford it. I’m going to try. Advanced Health out if Toronto they can fit me in 10 day wait and rates are reasonable no assessment fee??

They charge 250$ for the intake assessment. Then they tell you that you have to fill out a very detailed online survey answering very personal and in depth questions about your mental health. There where questions that were very triggering. There was no way to stop and return to the questions and they told me to finish it that day. There was also no way of telling how many questions were left. It took me what felt like hours. It kept asking me the same questions over and over again this was after a very detailed interview answering the same questions. About a week or two after the appointment they told me that my LOTUS score was too high and they could not provide me with any services. They recommended an in-patient program that is way above what I can afford. When I asked to have my LOTUS assesment sent to my doctor, they told me it would be an additional fee. So for the 250$ spent, I got absolutely nothing helpful from it. They take your money, force you to do a triggering survey, and offer nothing in consolation.