Orillia Outdoor Equipment
3.8/5
★
based on 8 reviews
Contact Orillia Outdoor Equipment
| Address : | 371 West Street N, Orillia, ON L3V 5E5, Canada |
| Phone : | 📞 +7 |
| Categories : | |
| City : | V |
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Simon Looker on Google
★ ★ ★ ★ ★ Steer clear of this business. I took my cordless electric lawnmower to Orillia Outdoor Equipment after the manufacturer recommended them as the closest authorized location for warranty repair. They kept the mower for almost a year(!) before they determined they couldn't fix it. I had to contact the manufacturer on my own to find out what was going on after numerous calls and in person inquires were not addressed by the staff at Orillia Outdoor Equipment. When I picked it up the mower was full of water, they had been keeping it outside. I've never had such a terrible customer service experience, and would not recommend them to anyone.
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MAKE IT right on Google
★ ★ ★ ★ ★ Stopped in this morning because I needed a new pull cord. They cut me off a piece of cord and i asked for brief instruction on how to do it. Well he just put it right on infront of me and showed me how to do it. Wonderful customer service, thank you very much.
Will definitely be coming back.
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A BM on Google
★ ★ ★ ★ ★ excellent service and honest. we bought a belt for our snowblower that broke in the first month. went back and they replaced it with a new one, no questions asked and no additional charge.
proud to Support local small businesses!
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Brian Jewitt on Google
★ ★ ★ ★ ★ I sold my cottage and inadvertently forgot to winterize my Homelite chainsaw for 5 years. After attempting to get it running myself I took it in to Orillia Outdoor Equipment. This saw and I have a long history together and to treat it the way I did was inexcusable. Orillia Outdoor Equipment did their magic and the saw and I are friends again. Thanks guys, you're the best!!
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Michael B (Labourguy) on Google
★ ★ ★ ★ ★ So pleased with the client service. My ride on cutting deck would not engage. Called OOE and they said they would pick it up end of week. Said i would take about 3 weeks due to their overload of work (no doubt due to COVID shut down and now having to catch up). I totally understood. More than willing to wait although the prospects of cutting my large property with an electric hand lawn mower was grim. They picked it up first thing Thursday morning. Friday at 8 pm I was outside waiting for Pool guys and the owner arrived with my ride on!!! Less than 24 hours! I was so relieved as I was expecting to wait 3 weeks. He said it was the belts. He prioritized the simple stuff to uncluttered back log. Now that is managerial strategy in support of clients!!. Contrary, I had called another small motors repair place and was practically dismissed, “good luck with that “ told my new machine was made in China and junk and told “good luck with that” getting parts. NOT client service . Being rude, condescending and making fun of people’s equipment clearly is not client service. And clearly OOS had not issue with my tractor and fixed it n 24 hours and CAN get parts for my machine which has an MTD engine, 2 years old and always does an awesome job cutting my lawn. I was the one that chewed up a belt running over something, not the machine’s fault. So thanks OOE for your fast, client-service friendly and expert work.
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Darryl Jones on Google
★ ★ ★ ★ ★ I went here for a couple of snowblower belts today. They were in the process of packing away their winter stock, but they had one and ordered the other. Very friendly and efficient and seemed to know their stuff very well. Their prices were fair as my research online found that the markup was minimal. I will definitely be back.
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Will Cox on Google
★ ★ ★ ★ ★ Very helpful owner & staff. They seem to know what I’m looking for even when I’m not always sure what I’m looking for. They have most things in stock and have been able to order anything they didn’t stock in a reasonable timeframe all for a fair price. I’ve been a sporadic customer for nearly a decade and glad they’re around. There’s no one else better in the area.
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Adrian Kotekar on Google
★ ★ ★ ★ ★ Without a doubt this is one of the best if not thee best small motor repair shop in Orillia. Braden and Paul are absolutely wonderful to deal with. My story: Had a horrible Chinese-made Senix trimmer which starter had failed. It was purchased at Lowe's. Lowe's no longer sell or support the brand. I contacted a number of other small motor shops in town and they were all trying to sell me a new trimmer.
Orillia Outdoor Equipment was the only ones that took the time to take a look at it. They called me about a week later and said that it was fixed. Dave gave me some tips so I didn't have the issue again. The cost for the repair was insanely cheap.
If I needed to purchase a new trimmer or anything, it would be from here. These guys are good honest people.
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