Orangetheory Fitness

Name: Orangetheory Fitness
Address: 19665 Willowbrook Dr #128, Langley, BC V2Y 1A5, Canada, Y, Canada

4.7/5 ★ based on 8 reviews

Contact Orangetheory Fitness

Address :	19665 Willowbrook Dr #128, Langley, BC V2Y 1A5, Canada
Phone :	📞 +7
Categories :	Gym ,
City :	Y

19665 Willowbrook Dr #128, Langley, BC V2Y 1A5, Canada

Best Gym in Canada

G	Gurnoor Brar on Google ★ ★ ★ ★ ★ I want to share a very disappointing service experience I had here. Me and my husband were pre booked for 9.30 AM class on Saturday. The parking was super full and we made to the gym at 9.32 AM. The front desk said we are late and she gave our spot to someone else. Their policy is we can go the class up to 5 minutes late. But she said since the class was waitlisted which is usual she gave our spot to some else who just walked in as we were 2 minutes late. We were never informed about any exceptions to 5 minutes policy. Also had issues regarding a pre made payment during COVID that they did not honour. Their fee is not less but we did not follow up on that as they came up excuses like you are not in our system anymore. Also during that time my class was cancelled by them so I paid month’s fee without a single class. If you have to join the gym please be careful about their cancellation policies and unfair charges. Their are many unfair practices that need to be monitored here! This one star view is not for the gym as in terms of workouts but for the way they conduct their business and payment system which at times become financial burden.
K	Kristin Konieczny on Google ★ ★ ★ ★ ★ Love everything about this place. The coaches, the staff, the workouts (both varied and intense each day), and the app is so easy to use. I love the health stats part if it all too. It’s the type of gym and classes I’ve been looking for. So bummed I didn’t sign up sooner.
k	katie latreille on Google ★ ★ ★ ★ ★ I have had an awful experience at Orange Theory Langley! From the trainers over stepping boundaries even after being asked to stop to the way they set up the payment plan. The explanation on how things worked was not clear and when I told them I would pay up front and DID not want to be in the payment plan they went ahead and put me on it and charged me without consent. I was very clear when I signed up! Then when I explained what I had set up they still charged me and I had to pay for another month and would not cancel it over the phone. Unbelievable!
N	Nicole on Google ★ ★ ★ ★ ★ EDIT: This review was 3 stars, moving to 5 stars! The coach has been replaced by Ethan, who is amazing! Really loving the Sunday morning classes. I LOVE Orangetheory and am a member of a Downtown location. I've been to locations throughout North America. The workouts are incredible, effective and truly fly by. The front desk staff at this location are very welcoming, the best I've seen in any OT I've been to! - however, the trainers at this location leave much to be desired. For the last few weekends, I've had one trainer who lacked any sort of enthusiasm and also showed up very hungover on one particular weekend. Today, the new Sunday morning trainer was 5 minutes late in showing up and starting class. If I show up early, I expect my trainer to show up early - that's all I ask! I will still go to this location and support the business, though I hope the training staff is better managed in the future.
C	Celestial F on Google ★ ★ ★ ★ ★ Great staff and amazing trainers. I've tried out a few different gym but this one is by far the best I've been to. I feel welcomed everytime I enter, with no judgments on my ability or the size/shape of my body. The workout is good for both beginners and intermediate skill levels. I always leave huffing and puffing dripping in sweat. Looking forward to continuing my exercise journey with them.
B	Bryan Mcdonald on Google ★ ★ ★ ★ ★ First time at Orange Theory and first back in the gym since a car accident. Both trainers today were awesome and routinely checked in with me to make sure I was doing good. 10 out of 10 would recommend to a friend. Also signed up for their unlimited package.
A	Aman Basra on Google ★ ★ ★ ★ ★ This is fantastic gym! All the trainers are super nice and supportive. Specially Will thank you for training me!
N	Nessa Le on Google ★ ★ ★ ★ ★ I haven't worked out in over two years. I have crippling anxiety and never knew what to do so I never got a good work out on my own. I just did my first session yesterday, I was extremely nervous and I didn't think I could do the full one hour. Jenn was very friendly and made me feel very welcomed. I brought up my concerns about my anxiety and not being able to finish but she was very encouraging. She kept me close to her and ensured I did everything in correct form. She checked on me multiple times throughout the workout and always asked how I felt. It was very encouraging and I was able to do the full one hour. I'm excited for my next session. If you're not in the best of shape, that's okay, go at your own pace and you will build the endurance over time. The coaches will ensure you are doing everything properly and everyone is very welcoming! A great bonus is you get your own quality equipment and machines so there is no waiting, you get a full one hour quality work out! They also have classes throughout the day, which makes it flexible if you work crazy hours like me. If you're unsure and don't want to commit right away, they have a one class free trial!