Office of the Ombudsperson

This office needs new staff. Evette was kind and productive but Jessy (on telephone reception) is extremely rude and unhelpful and makes everything just impossible to do- when it’s not (Evette was capable in many areas Jessy failed). Diedre matheson - dealing with her is an exercise in futility - She doesn’t seem to want to do any work and clearly doesn’t listen, just gives excuses for govt offices and tells me to keep working with them as a “first step” when I’ve been doing that for over a year without getting anywhere and I thought this office was the people’s mediator for fairness with government offices— apparently not. I didn’t even get to tell her the whole issue, and while I tried to talk to her she was also rude and closed my file when I requested a different investigator.she referred me to her manager, Nathan Paul, who I have left voicemail for explaining my situation in detail and requested another investigator and he never responded. Incredibly frustrated and disappointing with this office and this experience... not sure why they are even there because it’s not to help people having trouble with their government offices.

Sure would be nice to get a formal acknowledgement that they've received my complaint. Website says about 5 business days - I've been waiting 2 months. Phoned them - they said "Well, it's a lot of material" (30 pages). All I want is written acknowledgement - I don't expect immediate resolution!

The Ombudsman office is a joke. It is part of the problem, not part of the solution. Just another government department pretending to do a job but not actually doing anything. They spent months trying to come up with excuses to not do a proper investigation into my complaint. It would have taken less time to do the proper investigation which would have proven my complaint was 100% correct and valid. Since my complaint was against a level of government I never expected they would actually do their job of investigating the complaint. They just draw big salaries and essentially doing nothing but make excuses to not do their job.

Dont waste your time! Just as inept as the Government entity you are trying to find resolution for

This political appointee is definitely not independent, neutral, or at arms length from government. My complaint against WorkSafeBC was dragged out over 16 months. The investigator admitted he made up his mind before even speaking with me and obtaining all the evidence. Most of my complaint was never investigated, and hard physical evidence was ignored. He provided legal opinions even though he was not a lawyer. Then defended the agency in question even though he admitted they acted in violation of the legislation. The investigator lied and espoused BC Government propaganda. Nothing was resolved, and the Ombudsperson refused to protect me from the subsequent reprisals for filing the original complaint. Sickest part of all, the BC Ombudsperson then refused to process my FIPPA request. Stating that, ".. the Freedom of Information and Protection Privacy Act does not apply to Officers of the legislature, like the Ombudsperson". In other words, he and his staff are above the law and won't be held accountable for their actions. They operate in secret.

Total waste of time, I submitted my complaint against one of my former instructor from the college of the Rockies, Invermere regarding her racist remarks and her grading criteria. The file was signed by many former students of my batch, however, ombuds person would always bring it up with me as my personal issue and not the common concerns. First of all, I waited for 2 months for their first time response on my complaint, and since then they just kept getting me to work on my complaint by telling me to take certain steps and they didn’t do their job at all. But anyway, after I submitted our concerns to the vice president and getting a usual “biased and in-transparent ” response that you can expect from any “white” person in Canada, which in my case, stated that she will try to improve the ongoings but didn’t tell me how. So, I finally asked Michael Moss (ombudsperson) to just let me know what steps she’s taken against the teacher, Anna-Marie Rautanbach, who was a ra**st, and would intentionally fail non-white international students to make more money for the college and to wage her personal vendetta against non- white people. But after waiting for a whole 10 months of my complaint, I get a reply that they wont investigate my complaint as I have already graduated from the college within a few months after I submitted my complaint somewhere around May, 2021. So, I’d just like to let people know that they’re just a bunch of whi*e people running these kinda organizations which make Canada sound like its very sweet, unbiased, and caring for the minorities and non- European international students, but in actual, things are totally different behind the scene. Please don’t waste your time with them and seek your solution through any other medium or stay in your own country, where you will be treated with dignity and equality, unlike here.

Ombudspersons are apologists for government misconduct who pretend to be unbiased investigators. They will perform excruciating mental gymnastics in defending government employees charged with wrongdoing. As others have mentioned: this branch is a waste of time and taxpayers' money.

So I haven't been getting my mail since October. It's now April. In December I got a couple items, some for neighbours. After 6 tickets got thrown away through Canada Post I contacted the Ombudsmen. They spent months just to tell me in March that they spoke with the employee and they are going to pay more attention when delivering mail. I am still not getting my mail. Absolutely useless.