Neighbourhood Automotive
4.4/5
★
based on 8 reviews
Contact Neighbourhood Automotive
| Address : | 2596 Pandora St, Vancouver, BC V5K 1V8, Canada |
| Phone : | 📞 +88 |
| Website : | http://www.neighbourhoodautomotive.ca/ |
| Categories : | |
| City : | K |
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Rae-Anne Spencer on Google
★ ★ ★ ★ ★ I went in with my 07’ Corolla having expected the worst, but Kate came out and scanned my vehicle, it ended up being a misfire and needed spark plugs and ignition wires. I thought my car was gone for, but Kate was able to fix it in two shakes of a lambs tail! I had been to another repair shop and was told it would be quite a lot more than what Neighbourhood Auto had quoted, not to mention the other repair shop had misdiagnosed the issue. Kate was so professional and attentive to my issues, i was super impressed and would highly recommend!!!
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Rebecca Wall on Google
★ ★ ★ ★ ★ Always love getting serviced here! The owner is so down to earth and it's never a headache to get work done. I always get my car back in a timely manner and the bill is always fair priced. Cheers Neighborhood Auto!
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Benjamin Taft on Google
★ ★ ★ ★ ★ I called and left my number and quickly received a callback from Kate, got a fair quote and a next day appointment. The car was done within the estimated time and is now back up and running. I appreciated being able to speak directly to the mechanic who worked on my car.
Neighbourhood Automotive is small mechanic shop with a neat, car themed interior within walking distance of where I live. I'm sure I'll be back.
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Bill B on Google
★ ★ ★ ★ ★ Great work and great people, but when I brought in my old car for a brake job, I was given top of the line parts throughout. The bill was more than half the value of the car. Maybe their policy is to only use the best parts available, but I should have been given a heads up in advance. I think you have to match parts quality with the lifespan and value of the vehicle. At least give the customer the choice. 3.5 stars.
Follow up: I appreciate your response. Not trying to hurt your business, but instead provide some constructive criticism. I said some nice things too, and I specified 3.5 stars. You didn't really deal with my main issue, which is considering the age and value of the vehicle when matching appropriate parts. You seem to be sticking to your guns that only the highest quality name brand parts will be used no matter how much life is likely left in the car or how little it is worth. That doesn't strike me as sensible. In my experience, there are quite good mid-grade "daily driver" parts that do the job quite well. For example, Rock Auto offers economy, daily driver, premium, and OEM parts in every category. My bill was quite a bit more than the range you quoted, and the car was scrapped about 6 months later because of a different catastrophic failure.
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Tri Gre on Google
★ ★ ★ ★ ★ **update.
After much thought and deliberation, I want to change my rating. I was angry and upset that this happened to me. However, I don't know exactly why it happened. There is no proof, but I want to be fair. I am adding stars because of how professional the owner was every time. I told her in a panic what had happened, and I assumed she would fix it since I didn't go anywhere besides her business (it was unregistered and in my parking lot for a month). I suppose anything could have happened. I knew my brakes needed a flushing, the brake pads were at 80%, and so they were not the best before. She took my concern seriously and got my car in immediately and got it fixed that day. I don't want to dwell on the negative so I want to change this to at least represent the quality customer service I received and quick turn around. I did appreciate that.
After getting my brake fluid changed, my friend drove it home for me and had told me the brakes were weird. We both assumed it was the oil adjusting or whatever. Now a month later, I finally take the car from my parking lot and the brakes are totally gone. How did this happen? Whatever they did in the shop messed up my brakes and they were completely gone when I began to drive again. I trusted this person but never again. I wouldn't take my new vehicle or recommend this shady place for any basic mechanic fixes.
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erica chang rauhala on Google
★ ★ ★ ★ ★ I had the best experience as this auto repair shop. Kate the owner is nothing less than spectacular. Super professional and thorough, I am really happy we went straight to her shop. The mechanic was full of knowledge and experience. They ran full reports and made sure our vehicle was above par. I couldn’t believe how efficient this shop was compared to other shops I’ve dealt with in the past. I am so grateful for this reliable and amazing shop. I appreciate everything you done for me Kate. You are wonderful!
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Richard B on Google
★ ★ ★ ★ ★ A great Hastings-Sunrise business.
I own a 2017 VW Tiguan that I’d always had serviced at the dealership. I’d been getting a bit annoyed at the increasing cost, so I decided to shop around.
Cost was impressively low. I got my four off-rim tires changed at the same time and the bill came out to around $300 for an oil change (VWs need fancy German oil), inspection, fluids, and tire swap. Last year, around this time, the dealership serviced my car and swapped my tires. It cost me close to $850 for a similar outcome.
I’ll be using Kate and her team in future. They’re local. They’re quick. They’re cost-effective. They’re nice. All ticks in my book. I highly recommend them if you’re looking for automotive help.
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Alison Cuffley on Google
★ ★ ★ ★ ★ Kate and crew are amazing!! I was so fortunate to find this little local shop and have been continually impressed with their customer service and auto-work. Like other commenters I was fed up with the bad service at dealerships and the high mark up for basic repairs, so won't be taking our car anywhere else. Highly recommended especially for those of us not-so-car-savvy people, as I completely trust Kate and the mechanics to make affordable and reasonable recommendations.
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